Onboarding & Team Member Experience Specialist

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our Mission is to “Transform mental health by making it more accessible, affordable and effective”.

The Onboarding & Team Member Experience Specialist plays an important role in supporting Geode Health’s mission to transform mental health by making it more accessible, affordable, and effective.

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our mission is ‘To empower our patients to live healthier, more rewarding lives through access to exceptional care tailored to their needs.’

As the Onboarding & Team Member Experience Specialist, you will play a key role in designing, managing, and continuously improving the onboarding experience for new team members at Geode Health. This role partners closely with People Services leadership, hiring managers, and cross-functional teams to support our rapid growth while ensuring new employees feel welcomed, prepared, and connected from offer acceptance through early tenure.

The ideal candidate is energized by a fast-growing healthcare organization, passionate about creating positive employee experiences, and motivated to build efficient, compliant, and engaging onboarding systems. Most importantly, we’re looking for someone who is aligned with our mission to improve access to high-quality mental healthcare across the country.

This role requires the application of established processes and procedures, attention to detail, and effective coordination across teams.

Compensation: $22-25/hour depending on experience & education

Role Scope / Authority

Works within established processes and guidelines to coordinate onboarding activities and support team member experience. Does not have authority for hiring, discipline, or performance management.

Key Responsibilities

Onboarding Program Development

• Collaborate with People Services leadership, hiring managers, and subject matter experts to develop, standardize, and continuously improve a structured and engaging onboarding program.
• Design and maintain onboarding materials, including welcome communications, schedules, handbooks, checklists, and presentations that reflect Geode Health’s mission, values, policies, and benefits.
• Incorporate interactive and multimedia learning elements to enhance engagement and retention of key onboarding information.
• Gather feedback from new hires and stakeholders to support ongoing program improvements.
  
  

Onboarding Logistics & Coordination

• Own the onboarding experience for new hires from offer acceptance through orientation and early employment.
• Coordinate onboarding logistics, including scheduling orientation sessions, managing facilities and technology needs, and partnering with internal teams to ensure a smooth onboarding experience.
• Serve as the primary point of contact for new hires, addressing questions and providing timely, professional support.
• Review and monitor background checks through Checkr and coordinate required meetings with hiring managers.
• Oversee technology kit orders and onboarding-related equipment needs.
• Coordinate Mental Health First Aid training and registrations for applicable office staff.
• Facilitate onboarding trainings as needed.
  
  

Communication & Engagement

• Maintain consistent communication with new hires through email and text messaging to provide guidance, reminders, and support throughout the onboarding process.
• Create an engaging onboarding experience that builds excitement, clarity, and connection to Geode Health.
• Identify opportunities to simplify messaging and improve communication cadence based on common questions and feedback.
• All other duties as assigned.
  
  

Professional Expectations for This Role

• Accountability: Owns onboarding processes and follows through on commitments
• Integrity: Handles confidential and sensitive information with discretion
• One Team: Collaborates across People Services, operations, and hiring teams
• Balance: Manages multiple priorities in a fast-paced environment
• Continuous Improvement: Identifies opportunities to improve onboarding processes and experience
• Servant Leadership: Supports new hires and internal stakeholders by removing barriers and ensuring a positive onboarding experience
  
  

Qualifications / Skills

• Strong organizational, customer service, and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and commitment to follow-through
• Experience with HR systems (Workday or similar platforms preferred)
• Ability to handle confidential and sensitive information with discretion
• Strong organizational and problem-solving skills
  
  

Education And Experience Requirements

• Bachelor’s degree preferred or equivalent professional experience
• Experience in onboarding, employee experience, HR operations, or a related field
  
  

Work Environment

• Remote, Eastern or Central Time Zone working hours
• Standard office environment with occasional travel per business need
• May involve weekday evening hours to accommodate team member schedules
• Ability to work during normal business hours in Central or Eastern time zones
  
  

Physical Requirements

• Ability to sit for long periods of time
• Fine finger coordination required for typing, pressing objects such as utilizing laptop/mouse for communication and documentation purposes
• Ability to speak clearly with team members so others can understand
• Ability to hear and understand others when speaking
• Ability to view computer screen monitor
  
  

At Geode Health, we offer:

• Competitive compensation
• Flexible schedule
• In-person and virtual patient visits
• Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)
• Professional development opportunities
• Clinical community, support, and leadership
• Medical, dental and vision benefits
• Life insurance
• Short and long-term disability
• Paid vacation and holidays
• Matching 401k plan
• State of the art technology
  
  

Why work for Geode Health?

At Geode Health, we take our commitment to patients and providers seriously. We focus every day on how to help patients across the United States get the best possible mental health care available. To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care. We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact. Joining Geode Health will put you on the front-end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation.

To learn more, visit us as www.geodehealth.com

Geode Health is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences of our workforce.