Area Operations Manager (Raleigh / Durham)

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our Mission is to “Transform mental health by making it more accessible, affordable and effective”.

We are looking for a passionate Area Operations Manager.  The ideal candidate will be motivated to join a quickly growing organization and excited to help us improve care experience for patients and providers.  The Area Operations Manager oversees the day-to-day operations for the Raleigh/Durham locations.  Most importantly we’re looking to bring someone into our team who is excited about our mission to improve mental healthcare across the country.  Responsibilities range from administrative duties to the support of the clinic’s team.

Area Operations Manager Job Responsibilities:

• Maintain professional and positive relationships with the patients and staff
• Lead by example to ensure team successes
• Monitors and ensures all systems used in the Office are operating to peak effectiveness
• Provide weekly and monthly reporting
• Trains and supervises office personnel and create training materials
• Maintain patient data according to company policies
• Guarantee records are stored securely
• Equipment and supply ordering and/or issues
• Completes monthly, quarterly, and annual operation checklist
• Compliance with privacy and security regulations
• Manage the appearance of the office
• Maintain facilities and equipment in accordance with hygiene
• Manage safety regulations including OSHA
• Monitor and maintain the office budget
  
  

Ideal Candidate Profile:

• Passionate about our mission and inspiring others
• Self-starter, for whom no task is too big or too small and takes ownership of their decisions
• Contribute to the collective effort both within your scope - and beyond - as needed
• Creative and strategic thinker
• A lifelong learner who believes in giving and receiving feedback to get better each day
• Organized & process-oriented
  
  

Qualifications/Skills:

• Lead in a complex office environment while maintaining a calm and focused manner
• Leadership and people development skills
• Proactive, results-oriented and creative problem solver
• Exercise judgment, maintain confidentiality and communicate in a diplomatic manner
• Ability to prioritize and execute effectively
• Build interpersonal relationship skills and the ability to communicate effectively
• Work closely with patient’s overall success and quality of care
• Excellent written and verbal communication skills, including phone and e-mail etiquette
  
  

Education and Experience Requirements:

• Bachelor’s Degree (preferred)
• A minimum of 2-4 years’ experience in management
• Some experience in healthcare settings (preferred)
• Experience building and overseeing clinical office