Business Operations Associate

About GenZ Facility Solutions

For the past five years, GenZ Facility Solutions has been changing the commercial cleaning and facilities management space — bringing a modern, tech-forward approach to an industry that’s long overdue for one. And we’re just getting started: we’re growing fast, expanding into new markets across the U.S., and building the team that will take us there.

About the Role

GenZ Facility Solutions is a commercial cleaning and facilities management company with a tech-forward approach to operations, expanding beyond our home base into new markets across the U.S. We're hiring a Client Operations Coordinator to own the day-to-day client relationship and scheduling function — keeping current accounts happy, solving problems quickly, and helping bring in new business through site visits and sales support. This is a mostly remote, part-time role (≈ 30 hrs/week) based out of our New Brunswick, NJ area office, with real ownership over client communication, scheduling, and supporting GenZ's growth into new regions.

Key Responsibilities

• Respond to client emails and calls promptly; triage and resolve routine issues directly, escalating anything complex to ownership
• Troubleshoot service problems with clients (missed cleanings, quality complaints, scope changes) and coordinate fixes with crews and subcontractors
• Build and maintain the job/project schedule across active client accounts
• Attend potential client walk-throughs and site visits to scope new janitorial, post-construction, or facilities work, and relay findings and pricing back to ownership
• Join sales calls with prospective clients as needed to support the close
• Be part of GenZ's growth and expansion into new markets across the U.S., helping support new clients and regions as the company scales
• Serve as the after-hours point of contact for urgent client issues on weekday evenings, and provide some weekend availability for time-sensitive scheduling or service emergencies
• Coordinate with other GenZ team members — including the social media lead, recruiter, and others — to keep staffing, scheduling, and outward-facing communications aligned
• Keep client records and communication logs organized
• Flag at-risk accounts or recurring complaints to ownership before they become cancellations

Schedule & Availability

This role is mostly remote. The one fixed expectation is a weekly in-person meeting with company leadership at our New Brunswick, NJ area office — everything else, including day-to-day hours and work style, is flexible. Core responsibilities total approximately 30 hrs/week. This role also requires being reachable for urgent client matters on weekday evenings and some weekend availability (e.g., time-sensitive rescheduling, service emergencies, or occasional weekend walk-throughs). On-call time outside core hours is intermittent, not a second shift.

Qualifications

• 1–3 years of experience in customer service, operations, hospitality, administration, office coordination, property management, or related fields.
• Recent graduates with internship or leadership experience are encouraged to apply.
• Strong written communication; comfortable owning client conversations independently
• Comfortable with Google Workspace (Gmail, Docs, Sheets, Calendar) and AI tools like Gemini and Claude
• Must provide your own laptop (this is a mostly remote role)
• Reliable transportation for occasional site visits, walk-throughs, and travel as needed (all over NJ, NY, and PA (Philly region))
• Organized and self-directed, comfortable juggling multiple accounts at once
• Bonus: bilingual in Spanish, or experience in cleaning, facilities management, property services, or supporting business expansion into new markets

Pay: $20.00 - $24.00 per hour

Benefits:

• Flexible schedule

Work Location: Hybrid remote in New Brunswick, NJ 08901

Salary : $20 - $24