Bilingual Case Coordinator/ Case Manager (Home Care)

Company Description Gentle Care Home Services Inc is a health care organization based in Piscataway, New Jersey, dedicated to supporting individuals who need assistance at home. Located at 1180 Stelton Road, the company focuses on providing compassionate, reliable home care services to diverse communities. Team members work collaboratively with clients, families, and health care professionals to promote safety, independence, and quality of life. The organization values respectful communication, cultural sensitivity, and personalized care in every interaction. Gentle Care Home Services Inc offers opportunities for meaningful work in a supportive, client-centered environment.

Role Description The Bilingual Case Coordinator/Case Manager (Home Care) is a full-time, on-site role based in Piscataway, NJ. This role is responsible for coordinating home care services, including intake, assessment, and ongoing case management for clients and their families. Daily responsibilities include developing and updating care plans, scheduling and confirming caregiver assignments, and monitoring service quality to ensure client needs are met. The Case Coordinator/Case Manager communicates regularly with clients, caregivers, and health care providers, documenting all interactions and maintaining accurate records. The role also involves verifying insurance coverage, assisting with authorizations, and addressing client concerns or service issues in a timely, professional manner. The individual in this position helps ensure seamless, client-centered care and supports the overall efficiency of home care operations.

Qualifications

• Strong case management skills, including care coordination, client assessment, and ongoing monitoring of home care services.
• Background in social work or related human services, with the ability to advocate for clients and connect them to community resources.
• Excellent communication and customer service skills, with the ability to build trust, handle sensitive situations, and interact with diverse populations in a bilingual capacity.
• Experience working with insurance processes, including eligibility verification, authorizations, and basic understanding of home care coverage requirements.
• Fluency in English and at least one additional language commonly spoken in the community (e.g., Spanish, Polish, or another relevant language).
• Proficiency with basic office software and electronic record systems; ability to maintain accurate documentation and manage multiple cases simultaneously.
• High school diploma or equivalent required; associate or bachelor’s degree in Social Work, Human Services, Nursing, or a related field preferred.
• Previous experience in home care, healthcare, or case management strongly preferred; knowledge of local community resources is an asset.