What are the responsibilities and job description for the Sales/Client Support Representative position at Gentell?
Description
Gentell, Inc. and its affiliated companies, Wound Care Concepts is a national provider of advanced wound care and ostomy/urology/tracheostomy (OUT) products to the long-term care industry. Garnering a more than 99% customer satisfaction rate, our Total Wound Care Solution is a comprehensive program that improves patient outcomes, controls costs to our partner facilities and reduces nursing time. You would be joining a team dedicated to “making it better” every day.
We are seeking an Sales/Client Support Representative to manage order processing, invoicing, customer service, and payables management to large-scale customer accounts. The ideal candidate is a highly motivated and organized individual with a career focus on sales, business and finance who thrives in a fast-paced environment.
Responsibilities
Required Skills/Abilities:
Gentell, Inc. and its affiliated companies, Wound Care Concepts is a national provider of advanced wound care and ostomy/urology/tracheostomy (OUT) products to the long-term care industry. Garnering a more than 99% customer satisfaction rate, our Total Wound Care Solution is a comprehensive program that improves patient outcomes, controls costs to our partner facilities and reduces nursing time. You would be joining a team dedicated to “making it better” every day.
We are seeking an Sales/Client Support Representative to manage order processing, invoicing, customer service, and payables management to large-scale customer accounts. The ideal candidate is a highly motivated and organized individual with a career focus on sales, business and finance who thrives in a fast-paced environment.
Responsibilities
- Order intake and processing
- Customer interaction by phone, such as answering inquiries on product details, pricing, and availability
- Build up new business by pursuing inquiries from potential customers
- Order tracking and coordination of invoicing
- New customer account setup and management
- Payables support and management of collections
- Monthly billing cycle management
- Inventory monitoring
- Ordering of products
- Coordination with Production Team on product demand and production schedule
- Coordination with Shipping and Receiving Team on fulfillment of orders
- Other sales support and administrative duties as assigned
Required Skills/Abilities:
- Good analytical & organizational skills, able to make sound decisions utilizing the data on hand.
- Strong verbal and written communication skills, including telephone and email etiquette.
- Dedication to customer service and satisfaction. Ability to respond effectively to time-sensitive requests, inquiries, and complaints.
- Attention to detail and the ability to prioritize, multi-task, and manage productivity.
- Ability to interface effectively with all departments to foster a success-oriented, deadline driven organization.
- Ability to gain knowledge of an extensive product line.
- Ability to self-teach and problem-solve to address customer questions and needs.
- Proficient in MS Office, especially Outlook, Excel, and Word.
- Outstanding phone and email etiquette.
- Familiarity with accounts receivable software. Brightree billing and QuickBooks experience is a plus.
- Background in pharmaceuticals, DME, or medical supplies a plus.
- High School Graduate or Equivalent
- 3 years of experience in customer service, sales support, or finance/accounting
- Fluency in Spanish a plus