What are the responsibilities and job description for the Field Service Manager position at GenServe?
Description
About GenServe:
GenServe is the nation’s leading independent provider of scheduled and emergency power generator maintenance, repair, and sales, primarily serving commercial customers. Established in 1990, GenServe has the largest team of EGSA-certified technicians in the Northeast and a growing presence across the U.S. Through a combination of organic growth and strategic acquisitions, GenServe is rapidly expanding its national footprint as a one-stop shop for generator solutions.
Position Summary
The Field Service Manager is responsible for the day-to-day operations and leadership of the field service team, ensuring the delivery of high-quality generator maintenance and emergency response services to customers 24/7/365. The primary goal of this role is to ensure that all customer power systems are well-maintained, ready for emergency response, and continuously performing at optimal levels. This includes leading a team of technicians, managing service coordination, fostering customer relationships, and ensuring adherence to safety, quality, and budgetary standards.
Key Responsibilities
Qualifications:
Standard business hours, Monday through Friday.
Join Us
If you're a proactive project coordinator who thrives in a fast-paced environment and enjoys solving complex customer challenges, GenServe offers a dynamic career path with a growing company dedicated to service excellence and operational integrity.
About GenServe:
GenServe is the nation’s leading independent provider of scheduled and emergency power generator maintenance, repair, and sales, primarily serving commercial customers. Established in 1990, GenServe has the largest team of EGSA-certified technicians in the Northeast and a growing presence across the U.S. Through a combination of organic growth and strategic acquisitions, GenServe is rapidly expanding its national footprint as a one-stop shop for generator solutions.
Position Summary
The Field Service Manager is responsible for the day-to-day operations and leadership of the field service team, ensuring the delivery of high-quality generator maintenance and emergency response services to customers 24/7/365. The primary goal of this role is to ensure that all customer power systems are well-maintained, ready for emergency response, and continuously performing at optimal levels. This includes leading a team of technicians, managing service coordination, fostering customer relationships, and ensuring adherence to safety, quality, and budgetary standards.
Key Responsibilities
- Recruit, manage, and mentor technicians, ensuring effective training and performance.
- Oversee the safe operation, maintenance, and security of vehicles, equipment, and site.
- Schedule and manage maintenance and repairs to ensure timely completion and customer satisfaction.
- Provide troubleshooting assistance on-site and remotely.
- Build strong client relationships with exceptional service, communication, and documentation.
- Uphold service quality standards and compliance with safety regulations.
- Track and analyze service performance metrics, addressing underperformance.
- Support budgeting and cost controls to achieve financial and KPI targets.
Qualifications:
- At least 5 years of field service experience, including 2 years in a leadership role.
- Proficient in the maintenance and repair of generator systems or similar equipment.
- A degree or certification in a relevant technical field (e.g., engineering, electrical systems) is preferred, but not mandatory.
- Proficient in scheduling software, service management platforms, and standard office tools (Excel, Word, etc.).
- Relevant certifications in safety, technical fields, or field service management are a plus.
- Must have a valid driver’s license and a clean driving record.
- Competitive salary based on experience
- Year End Incentive Bonus
- 401(k) with company match
- Medical, dental, and vision insurance
- Paid time off and holidays
- Life insurance
Standard business hours, Monday through Friday.
Join Us
If you're a proactive project coordinator who thrives in a fast-paced environment and enjoys solving complex customer challenges, GenServe offers a dynamic career path with a growing company dedicated to service excellence and operational integrity.