What are the responsibilities and job description for the Service Lead position at GenServe?
Description
As the Supervisor, Generator Parts & Service Operations, you will lead the coordination and oversight of our parts and service support team. You will be responsible for ensuring accurate and timely parts procurement, inventory management, service estimates, and interdepartmental coordination. In this role, you will support the Field Service Operations Manager’s broader goals and help implement initiatives that drive performance, safety, compliance, and customer satisfaction.
This position requires a high level of organizational skill, attention to detail, and the ability to manage both day-to-day operations and evolving service needs.
Key Responsibilities
5-10 years in field service environment
3-5 years in leadership or supervisory role
Technical background preferrable
Experience managing technicians (5-20 techs)
Some Dispatch/scheduling experience
Inventory management
Parts/Procurement experience
Excellent customer service skills
As the Supervisor, Generator Parts & Service Operations, you will lead the coordination and oversight of our parts and service support team. You will be responsible for ensuring accurate and timely parts procurement, inventory management, service estimates, and interdepartmental coordination. In this role, you will support the Field Service Operations Manager’s broader goals and help implement initiatives that drive performance, safety, compliance, and customer satisfaction.
This position requires a high level of organizational skill, attention to detail, and the ability to manage both day-to-day operations and evolving service needs.
Key Responsibilities
- Supervise and support Generator Parts & Service Coordinators, ensuring high productivity and quality standards.
- Oversee and manage parts procurement, inventory tracking, and vendor coordination to ensure timely and cost-effective sourcing.
- Ensure accurate and detailed customer estimates and facilitate the approval process.
- Schedule service jobs and assign technicians based on skillset, availability, and location, ensuring alignment with daily revenue expectations.
- Ensure technician schedules are built to meet or exceed individual daily revenue targets, balancing workload and efficiency.
- Dispatch field personnel to service calls, ensuring all necessary parts, tools, and information are available for each job.
- Confirm scheduled jobs with customers, ensuring clarity on timing, scope of work, and access requirements.
- Work closely with field technicians and service managers to understand job requirements and parts needs.
- Monitor and enforce best practices in inventory, procurement, and customer communication.
- Provide regular performance updates and reporting to the Service Operations Manager.
- Assist in implementing service KPIs and action plans under the guidance of management.
- Coordinate cross-functionally with the sales, operations, and technical teams to align priorities and improve efficiency.
- Uphold safety standards and ensure compliance with company procedures and industry regulations.
- Identify and assist with resolving process inefficiencies in service coordination and administrative workflows
5-10 years in field service environment
3-5 years in leadership or supervisory role
Technical background preferrable
Experience managing technicians (5-20 techs)
Some Dispatch/scheduling experience
Inventory management
Parts/Procurement experience
Excellent customer service skills