IT Specialist

For over 37 years, Genpro Inc. has lived on the pulse of the freight marketplace, deploying smart solutions that keep our customers moving forward. Our focus every day is to provide cost-effective solutions, maintain clear and transparent communications, and be the go-to, reliable logistics provider. From expedited services for perishable products to drop-trailer projects during surges, to optimizing your inbound network to control costs, our innovation provides the solution.

If you are looking for an innovative and entrepreneurial environment where you can utilize and develop your skills, be recognized and rewarded for your efforts, and be an integral part of the corporate strategy, Genpro Inc. is the place for you.

The ideal candidate must reside in New Jersey tri-state area.

POSITION SUMMARY:

IT & Application Support:

• Serve as the primary L1/L2 support contact for all user-reported issues across IT infrastructure and business applications.
• Triage, troubleshoot, and resolve issues spanning endpoints, operating systems, identity and access, VPN, networking, and application workflows.
• Support users across business-critical applications, understanding how these systems connect to daily operations and resolving issues that impact business workflows.
• Escalate to subject matter experts when issues exceed L2 scope, providing clear documentation of troubleshooting steps taken.
• Support onboarding and offboarding tasks, including account provisioning, application access, and device configuration across all platforms.
• Maintain clear, timely communication with users during incidents, outages, platform changes, or scheduled maintenance.

Infrastructure & Hardware:

• Troubleshoot hardware issues across laptops, desktops, peripherals, and conference room technology.
• Maintain accurate device inventory and contribute to lifecycle planning.
• Enforce workstation baseline configurations and endpoint standards.
• Coordinate with vendors for repairs, service requests, and infrastructure-related issues.
• Support monitoring workflows, backup checks, and routine system health reviews.

Process Improvement & Documentation:

• Maintain and improve support procedures, troubleshooting guides, and knowledge base articles to ensure documentation remains current and accurate.
• Identify recurring issues and recommend process improvements to reduce ticket volume and resolution time.

QUALIFICATIONS

• 3 years of experience in IT support, systems administration, or endpoint management.
• Experience supporting business applications such as CRM platforms and SaaS tools in an L1/L2 helpdesk capacity.
• Strong troubleshooting skills across endpoints, operating systems, identity and access, and networking fundamentals.
• Hands-on experience with workstation imaging, patching workflows, and monitoring processes.
• Experience with Windows OS/Server, Google Workspace, Active Directory, VPN, and ticketing systems.
• Ability to operate independently, manage competing priorities, and serve on-site and remote users in a fast-paced environment.
• Strong communication skills with the ability to translate technical issues for non-technical users.

You’ll truly appreciate what Genpro Inc. has to offer:

Exceptional Culture - We prioritize connection through our quarterly town hall meetings, monthly festivities, and holiday gatherings, fostering a strong sense of community.

Diversity & Inclusion - We value the unique perspectives of each team member, believing that this diversity is essential for a collaborative atmosphere filled with innovative ideas.

Opportunities for Growth - Our hire-to-retire philosophy ensures that employees have unparalleled chances for career progression and professional growth.

Rewarding Referral Program - Our team loves what they do, and there’s nothing better than inviting friends to join in on the excitement!

Employee-Focused Organization - Our team members are central to our mission, and we believe that a satisfied and engaged team delivers exceptional performance.

Benefits - We provide a competitive PTO, health/dental/vision coverage, and a 401K match.

Additional Perks - Maintain your well-being with our on-site fitness facility and continuously expand your skillset with unlimited access to Udemy's extensive library of courses.

Career Growth Opportunities

You will have the opportunity to embark on a dynamic career path with abundant growth possibilities. We are committed to fostering the professional development of our employees, and your journey with us will be marked by ongoing learning and advancement. Genpro believes in recognizing and nurturing talent from within, providing a clear trajectory for career growth. As you demonstrate your skills and contribute to our collective success, doors will open for expanded responsibilities, leadership roles, and the chance to work on increasingly complex and impactful projects. We encourage a culture of continuous learning, offering various training programs, mentorship opportunities, and access to resources that empower you to chart your course within the company. Your success is our success, and we are dedicated to supporting your career aspirations every step of the way.

Genpro Inc. provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers, and leaves of absence.

Job Type: Full-time

Pay: From $60,734.80 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Rutherford, NJ 07070

Salary : $60,735