What are the responsibilities and job description for the SPRC Customer Service Attendant position at GENEVA PARK DISTRICT?
- Answer general public inquiries in person, by email, and/or by phone regarding program registration, memberships, facilities, facility rentals, parks, etc.
- Process registrations, memberships, and ticket sales by operating RecTrac and collecting payment.
- Notify participants and members of cancellations, changes, or missed payments.
- Assist with membership marketing and sales; participate in member retention programs.
- Considerable understanding of activities, programs, events, and services offered.
- Maintain a high level of knowledge of Park District facilities, their location and services, including personnel and their responsibilities.
- Understanding of general Park District policies and procedures, especially regarding refunds, waivers, etc.
- Daily fitness center duties/ maintain cleanliness
- Maintain accurate/ organized files
- Assist rec supervisors and provide support to all park district departments as needed
- Attend additional training and meetings as assigned
- Minimum of 1 year of experience in recent front-line customer service / working with the public.
- Clerical / Cash handling experience.
- Excellent customer service skills and computer skills necessary to effectively perform the job.
- Proficiency in Microsoft Office.
- Good problem-solving skills, ability to multitask.
- Ability to operate and perform under pressure from frequent phone calls and patron requests.
- Outgoing, people person with the ability to maintain positive customer relations.
- Current CPR/Frist Aid (if not current, certification will be provided by the park district).
- Lift and move objects up to 25 lbs.
Salary : $15