What are the responsibilities and job description for the Customer Support Representative position at GENESYS Consulting Services, Inc.?
Required Qualifications
- 1–3 years of experience in customer support, technical support, or help desk roles.
- Strong communication skills — written and verbal — with a friendly, professional demeanor.
- Comfortable with software troubleshooting and explaining technical concepts clearly.
- Ability to travel occasionally for onsite training and client visits.
- Willingness to adapt to changing user needs and learning new platform features.
- Excellent organizational and documentation skills.
Preferred Qualifications
- Experience supporting SaaS, healthcare, or EHR/EMR and RCM software.
- Knowledge of behavioral health practice workflows is a plus.
- Experience creating training content (videos, guides, manuals).
- Prior experience conducting in-person training or client education.