ServiceNow User Experience Lead

Genesis10 is currently seeking a ServiceNow User Experience Lead for a 6-month contract-to-hire role with our client in the financial industry, located in Minneapolis. This role requires being on-site 4 days a week.

We are seeking a ServiceNow User Experience Lead to ensure our ServiceNow-based solutions are designed with user-centered principles. This role will champion UX best practices from ideation through deployment, working cross-functionally with product engineering and business stakeholders to deliver intuitive, accessible, and engaging experiences.
The ideal candidate will be accountable for capturing clear, concise requirements and will participate in testing, drive issue resolution, support the implementation checkout process, and develop all procedural documentation and manuals.
Responsibilities:

• Lead the integration of UX design across the ServiceNow development lifecycle, from ideation through deployment.
• Conduct & synthesize user research, interviews, surveys, and usability testing to inform design decisions.
• Translate research insights into user flows, wireframes, prototypes, and mockups.
• Collaborate with product managers, engineers, and designers to define requirements and ensure alignment with user needs and business goals
• Develop & maintain design systems, component libraries, and documentation to support scalable, consistent user experiences.
• Advocate for accessibility and inclusive design standards in all solutions
• Facilitate design workshops, brainstorming sessions, and design reviews with stakeholders
• Iterate on designs based on user feedback, analytics, and testing results
• Mentor and support ServiceNow team members, fostering a culture of user advocacy and design excellence.
• Present UX strategies, concepts, and deliverables to stakeholders, executives, and development teams.
• Partner with Corporate Communications to align on corporate UX design standards.
• Adhere to Agile Methodology and ServiceNow Best Practices.

Requirements:

• UI/UX experience on the ServiceNow platform
• HTML, CSS, and Java experience preferred
• UI/UX designing, creating standards, and streamlining user experience across all ServiceNow modules

Compensation: $50-60 per hour W2, depending on skill and experience level.

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

Benefits of Working with Genesis10:

• Access to hundreds of clients, most of whom have been working with Genesis10 for 5-20 years.
• The opportunity to have a career with Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average).
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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