What are the responsibilities and job description for the Dental Front Desk position at GENESIS FAMILY HEALTH?
POSITION SUMMARY
Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.
POSITION SCOPE
- Financial Responsibility –100%
- Staff/Supervision – None
PRIMARY ACCOUNTABILITIES
- Greets arriving patients; Answers and greets multi-line phone system, screen calls and direct/transfer to appropriate person.
- Monitor incoming patients and visitors for security/safety of the clinic
- Assist patients in accurately filling out registration forms this includes Patient Acknowledgement, Income verification, and HIPAA; Accurately input complete patient registration and regular updating of patient registration. This includes demographics (correct spelling of names and addresses, telephone numbers). Input income to calculate sliding scale; Input insurance information; Scan forms and copies of income and insurance into chart in a timely manner
- Check In and Check Out patients
- Manage and schedule appointments for all providers.
- Collect co-pay and payments on accounts; Set up payment arrangements; Count and balance drawer daily.
- Follow HIPPA and maintain patient confidentiality.
- Maintain safe, secure, healthy work environment by following and enforcing standard procedures and complying with legal regulations.
- Participates in all training offered by the organization
- Perform any other duties or responsibilities assigned by Clinic Manager, CDO or CEO.
KEY COMPETENCIES
- Must be dependable, demonstrate initiative and ability to make decisions and comply with instructions
- Demonstrate a positive attitude and respond professionally to fast paced high-pressure situations and time limits
- Great at multitasking.
- Excellent phone, organizational and prioritizing skills.
- Detail oriented and supportive of change.
- Accepts guidance and suggestions for improvement
- Able to work effectively at all levels in a collaborative team environment.
- Use of office equipment such as fax machine, copier, credit card machine, etc.
- Ability to work overtime and travel occasionally as needed.
POSITION REQUIREMENTS
- High School Diploma/GED required
- Proficiency in English and Spanish written and oral communication required
- Previous dental office experience is highly preferred
- Current Class C driver’s license
- Occasional travel and overtime as needed
- Proof of COVID-19 vaccination or exemption
Additional Requirements
- Position requires sufficient hearing level to effectively communicate with people directly or by telephone.
- Moderate physical activity. Requires handling average-weight objects up to 15-20 pounds, assisting with patients and standing and/or walking for most of the day.
- Work involves considerable exposure to unusual elements such as extreme temperatures, unpleasant odor and/or loud noises.
- While performing the duties of this job, the employee is regularly required to maintain sufficient visual acuity to read, write and operate equipment
- All other duties as assigned