What are the responsibilities and job description for the Training Coordinator position at Genesis Consulting Partners, LLC?
Job Description
Job Summary:
Genesis Consulting is seeking a highly organized and proactive Training Coordinator to lead and manage the implementation of a comprehensive training initiative. This role will be responsible for overseeing the full training lifecycle—from planning and logistics to content development, delivery coordination, quality assurance, and follow-up support. The ideal candidate will ensure all training efforts are aligned with organizational goals and that end users receive consistent, effective, and accessible learning experiences across all locations.
Duties and Responsibilities:
Project Management & Coordination
Bachelor’s Degree in Program Management, Communications, Business Administration, Information Technology, or another related field.
Required Certifications:
Certification in Change Management Methodology (Prosci, ACMP, etc.) preferred.
Other:
Job Summary:
Genesis Consulting is seeking a highly organized and proactive Training Coordinator to lead and manage the implementation of a comprehensive training initiative. This role will be responsible for overseeing the full training lifecycle—from planning and logistics to content development, delivery coordination, quality assurance, and follow-up support. The ideal candidate will ensure all training efforts are aligned with organizational goals and that end users receive consistent, effective, and accessible learning experiences across all locations.
Duties and Responsibilities:
Project Management & Coordination
- Serve as the primary liaison between the organization and vendors to align training goals and solutions.
- Develop and manage a detailed training project timeline with milestones for delivery across all locations.
- Coordinate all logistics for training sessions, including venue arrangements (for in-person events), virtual platform setup, scheduling, equipment distribution, and resource availability.
- Implement a variety of user training and support methods, including:
- Videos
- Office hours
- Quick reference guides
- FAQs
- eLearning modules
- In-person training
- On-site support
- Synchronous and asynchronous resources
- Define and monitor key performance indicators (KPIs) to measure training success, such as:
- Attendance rates
- Participant engagement
- Feedback scores and post-training assessment results
- Produce weekly and monthly progress reports for leadership, detailing:
- Training attendance and completion
- User engagement and participation
- Survey and quiz results
- Use metrics and feedback to continuously optimize training content and delivery methods.
- Oversee and support trainers to ensure consistent delivery of content and a high-quality learning experience across all regions.
- Conduct regular check-ins with trainers to collect feedback and maintain uniformity in instructional approach and execution.
- Collaborate with IT, instructional designers, and subject-matter experts to create or refine training content.
- Ensure training materials (e.g., guides, presentations, videos) are clear, current, and accessible to users with varying technical skill levels.
- Develop supplemental materials such as job aids, cheat sheets, and FAQs for post-training reference.
- Organize post-training support channels, including:
- Virtual office hours
- One-on-one assistance
- Helpdesk escalation pathways
- Design and implement a follow-up communication plan to keep users informed of additional support opportunities and resource access.
- 6 years of project management experience, with a focus on training program coordination.
- 3 years of experience creating or refining training materials.
- Experience in public sector, education, or enterprise IT environment.
- Experience with training program coordination of Education Technology Applications strongly preferred.
- Strong ability to track and report on training effectiveness using attendance, engagement, and feedback metrics.
- Experience managing large-scale training initiatives (in-person and virtual).
- Familiarity with adult learning principles and instructional design methodologies.
- Experience using learning management systems (LMS), survey tools, and digital content platforms.
- Background in education, corporate training, or IT training environments.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project).
- Excellent communication, coordination, and organizational skills.
- Analytical mindset with the ability to adapt training strategies based on data and feedback.
- Capable of managing multiple tasks and meeting deadlines in a fast-paced environment.
Bachelor’s Degree in Program Management, Communications, Business Administration, Information Technology, or another related field.
Required Certifications:
Certification in Change Management Methodology (Prosci, ACMP, etc.) preferred.
Other:
- Candidates must be authorized to work in the U.S.
- Candidates must be able to be onsite in New York, NY as needed.
