Security Dispatch Operator

Job Overview
We are seeking a dedicated and skilled Dispatch Operator to join our team. The ideal candidate will play a crucial role in ensuring the safety and security of our operations by effectively managing communications and coordinating responses to incidents. This position requires strong communication skills, attention to detail, and the ability to handle high-pressure situations.

Duties

• Answering phone calls, assisting customers, tenants, and contractors with questions and complaints
• Signing in contractors, and signing out keys or equipment
• Inputting information into the call system
• Utilizing a radio to dispatch officers to incoming and pending calls
• Assigning reports and inputting reports into the reporting system
• Filing paperwork as assigned by the security director or mall manager

Requirements

• Must be able to multi-task and work well under pressure, sometimes in high stress situations
• Must possess strong listening and communication skills
• Must be able to take control of high stress calls while remaining calm and professional at all times
• Must be able to read, write and communicate the English language
• Must be familiar with Microsoft Word, Excel, and Outlook Email
• Experience in dispatching preferred, but not required

Job Type: Part-time

Pay: $13.25 per hour

Expected hours: 25 – 35 per week

Application Question(s):

• Do you have a High School Diploma or GED?
• A background check is required for this position. In order to complete a background investigation, a social security card is required. Do you have a physical copy of your social security card? (This is required).
• Our staff is on site 24 hours, 7 days per week, 365 days per year. Are you available to work weekends and holidays? (Required)
• How would your previous employer describe you?
• Are you able to provide 3 professional references at your interview?
• Do you know anyone that has worked for Genesee Valley Center Security or Housekeeping Departments currently or previously?
• Are you authorized to work in the United States?
• Do you have reliable transportation?
• Do you have previous customer service or security experience? If yes, how many years?
• Do you understand that failure to answer all questions on this application are subject to removal from consideration for this position?

Work Location: In person

Salary : $13