What are the responsibilities and job description for the Customer Development Representative (CDR) position at Genesee Scientific Corporation?
About the CompanyAs a life science company and a leading supplier to global research markets, we offer a comprehensive product portfolio along with outstanding hands-on customer service to ensure every laboratory has the tools and support they need. Our markets include pharmaceutical and biotechnology businesses, research institutions, hospitals, reference labs, and more. Be part of making a difference At Genesee, we believe we can help improve our communities and transform the world through science. Our shared desire to make a difference is what drives and inspires us. We are a fast-growing, dynamic team that listens to each other and embraces collaboration. We foster an open, friendly work environment and show up for one another every day. Role: Customer Development Representative (CDR)Reports to: Regional Director of SalesFLSA: Non-ExemptLocation: El Cajon, CA Why is this role important at Genesee Scientific? The Customer Development Representative (CDR) plays a critical role in developing and expanding relationships with existing customers and re-engaging inactive accounts. This role focuses on account growth, retention, and long-term customer success, working closely with Account Managers and Sales Leadership to drive sustained revenue.What will you do: Own and manage an assigned book of existing and inactive customer accountsProactively engage customers to understand purchasing behavior, challenges, and future needsRe-engage dormant accounts and identify opportunities to restore and grow spendEducate customers on Genesee’s products, services, promotions, and value propositionDrive incremental revenue by engaging in discovery conversations and gaining customer commitment to participate in a future meeting with their Account ManagerUse Salesforce and sales tools to track customer interactions, pipeline, and opportunitiesCollaborate with Customer Service and Marketing to deliver a seamless customer experienceContinue developing advanced sales skills and life science market knowledge through coaching and trainingWhat you will bring: Bachelor’s degree in business, science, or equivalent experience1–3 years of experience in sales, account support, customer development, or customer-facing rolesStrong communication skills with the ability to build and maintain customer relationshipsProven ability to manage multiple accounts and prioritiesResults orientated, strong work ethic and an ability to excel within a rapidly changing and growing organizationProficient in Microsoft Office Suite applications; experience with CRM/Salesforce is a plusAbility to thrive in a fast-paced, collaborative environment and effectively manage multiple prioritiesYou’ll Be a Great Fit If YouEnjoy owning relationships and driving account growthAre proactive, organized, and comfortable managing a book of businessCan navigate customer conversations and objectionsAre curious, analytical, and solution-orientedAre comfortable using technology and data to guide decisionsAre interested in building a long-term sales career in life sciencesPhysical Requirements: Perform the following tasks, with or without reasonable accommodation: Primarily sedentary work on a computer in a climate-controlled office environmentRegularly sit for extended periods, with occasional standing, walking, and lifting of up to 25 poundsThe role may have limited and periodic overnight travel, i.e. trade shows, sales meetings, etc.At Genesee Scientific, you can have a good job that can grow into a great career. We offer:Training and professional growth initiatives, including comprehensive onboarding programs for new team membersWe provide financial well-being with competitive compensation packages and 401 (k) retirement savings plansHealth care and well-being programs including medical, dental, vision, life, short- and long-term disability and employee assistance programsPaid time off including vacation, sick and 12 holidays Candidates must be legally authorized to work in the United States without the need for current or future employer sponsorship.Employment offers are subject to successful completion of a background check and pre-employment drug test. Genesee Scientific is proud to be an Equal Employment Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.PI8e879678b8b4-25405-39264735