What are the responsibilities and job description for the Customer Service Representative position at Genesee Energy?
Genesee Energy, a family owned and operated business in the Puget Sound since 1929. We are seeking the right person to help maintain our reputation, which is near 100 years in the making. The right person, will need to have the right skills and that right person, Genesee Energy will rightly compensate and recognize.
Job functions:
- Operate in fast past environment while managing large amounts of incoming calls
- Open and maintain customer accounts by recording account information
- Identify and assess customers' needs to maximize the customer experience
- Build sustainable relationships of trust through open and interactive communication
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Contribute to team effort by accomplishing related results as needed
Requirements:
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Mastery of MS Word, Excel Outlook and CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
Location:
- Seattle, WA (Initial training done in Puyallup, WA)
- Shift:
- Monday – Friday - 8AM – 5PM
Compensation:Benefits: Pre-Employment Screening:
- Very Competitive - DOE
- 100% Company Paid medical, dental & vision.
- 401 K Matching
- Paid Holidays
- Sick Leave/ Vacation Accrual
- Aflac & Legal Shield Offered
- Drug
- Criminal
Job Type: Full-time
Pay: $20.71 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Flexible schedule
- On-the-job training
Ability to Commute:
- Seattle, WA 98118 (Required)
Ability to Relocate:
- Seattle, WA 98118: Relocate before starting work (Preferred)
Work Location: In person
Salary : $21 - $28