Front Office & Service Coordinator

Benefits:

• 401(k)
• 401(k) matching
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
  
  
  

Company Overview

Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory-certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is …. To joyfully provide comfort and peace of mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.

Job Description:

The Front Office & Service Coordinator serves as the first point of contact for customers and a key support role for daily operations. This position is responsible for managing incoming leads, coordinating schedules, handling administrative processes, and supporting the service department. The ideal candidate is highly organized, customer-focused, and maintains a professional, welcoming presence for all walk-in and phone inquiries.

This role offers a clear path for growth, with the potential to advance into an Office Manager position based on performance and leadership development.

Key Responsibilities:

• Greet and assist walk-in customers, providing information about generator products and services in a friendly, professional manner
• Screen and manage incoming sales leads, ensuring timely follow-up and proper qualification
• Schedule in-home consultations and coordinate calendars for the sales team
• Prepare and submit permit applications to local permitting offices, ensuring compliance with all requirements
• Receive, process, and track customer payments accurately
• Monitor and manage warranty claims, including documentation and communication with customers and vendors
• Assist the Service Manager with inventory tracking, control, and replenishment
• Order parts and supplies for the service department, ensuring timely availability
• Maintain organized records and provide general administrative support as needed
  
  
  

Qualifications:

• Professional appearance and positive, customer-first attitude
• Strong interpersonal skills and comfort interacting with walk-in customers
• Excellent organizational and multitasking abilities
• Strong communication and customer service skills
• Experience with administrative processes, scheduling, and data entry
• Basic knowledge of inventory management and purchasing preferred
• Proficiency in Microsoft Office or similar software systems
• Ability to work independently and as part of a team
  
  
  

Preferred Experience:

• Experience in construction, home services, or generator/energy industry
• Familiarity with permitting processes and local regulations
• Experience handling payments and warranty coordination
  
  
  

This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

• Pay commensurate with experience ***
  
  
  

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.