Front Desk Representative

OVERALL POSITION DESCRIPTION: The front desk representative is responsible for managing the administrative tasks and providing excellent customer service in a medical practice or healthcare facility. They play a pivotal role in ensuring patients' needs are met efficiently and professionally.

ESSENTIAL FUNCTIONS:

Patient Interaction and Customer Service

• Greeting patients warmly and professionally as they arrive at the practice.
• Verify patient demographics, insurance information, and photo ID.
• Assist with completing required forms and paperwork.
• Schedule patient appointments, procedures, and follow-up visits.
• Coordinate with clinical staff to ensure efficient patient flow.
• Remind patients of upcoming appointments via phone or email.
• Answer incoming calls promptly and courteously.
• Provide information, address inquiries, and direct calls to the appropriate staff.
• Take and relay messages accurately.

Administrative and Clerical Tasks

• Create and maintain electronic health records (EHR) or paper files.
• Ensure accurate and up-to-date patient information, including medical history and insurance details.
• Handle patient records requests and maintain confidentiality in compliance with HIPAA.
• Verify patient insurance coverage and eligibility.
• Assist patients in understanding their insurance benefits and financial responsibilities.
• Collect patient co-pays, deductibles, and outstanding balances.
• Process payments, issue receipts, and reconcile daily financial transactions.
• Monitor and restock office supplies, forms, and patient education materials.
• Ensure the availability of necessary equipment and devices.
• Organize and file medical documents, reports, and correspondence.
• Assist with medical records requests and maintain filing systems.

General Office Duties:

• Assist patients with mobility issues or special needs.
• Maintain a clean and comfortable waiting area for patients.
• Collaborate with clinical staff, medical assistants, and physicians to ensure efficient patient care.
• Communicate important patient information to the clinical team.
• Perform other job duties as assigned

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required. Post-secondary education is highly preferred.
• Relevant certifications preferred.
• Strong interpersonal and communication skills.
• Proficiency in office software, electronic health records (EHR), and appointment scheduling systems.
• Knowledge of medical terminology, insurance billing, and coding.
• Excellent organizational and multitasking abilities.
• Familiarity with HIPAA regulations and patient confidentiality.
• Empathy, patience, and a customer-centric approach to patient care.

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Kernersville, NC 27284 (Required)

Work Location: In person