What are the responsibilities and job description for the Customer Service Specialist position at Generation Tux?
Description
*This position is onsite at our Louisville KY office*
Our team is looking for a Part-Time Customer Service Representative who is passionate about delivering exceptional service. This role is responsible for supporting customers through thoughtful communication, problem resolution, and proactive support. If you enjoy helping people, thrive in a fast-paced environment, and believe that every interaction matters, we would love to hear from you.
Generation Tux is an online tuxedo and suit rental platform founded by menswear legend, George Zimmer. George created the company in 2014 to provide high-quality tuxedo and suit rentals, competitively priced, and in the most convenient way possible -- shipped directly to your door.
We are currently seeking individuals with experience in customer service who do not shy away from providing an exceptional experience to our customers while assisting with the formalwear details for their weddings and special events!
As a Customer Experience Specialist, you will:
- Take ownership of customer concerns and ensure resolutions
- Investigating and resolving customer issues promptly and efficiently
- Make decisions following established customer experience guidelines
- Maintaining a customer-centric approach, in line with best practices and quality guidelines.
- Exceeding productivity and quality standards
- Adaptability to answer customers by phone, email, and social media platforms
- Be dependable to ensure consistent and reliable support for our customers by adhering to attendance standards
- Have a proven track record of strong multitasking and organizational skills, ensuring efficient and seamless handling of customer inquiries while maintaining a high standard of service excellence.
Requirements
The requirements you need to have:
- Excellent written and oral communication skills in English
- 1 years working in customer service (virtually or in person)
- Previous call center experience preferred but not required
- Ability and knowledge using computers and various platforms (email, social media) to answer customer needs
- Must demonstrate availability and flexibility to work during operating hours as required
Location and Hours of Operation:
Monday-Friday: 10 AM-9 PM EST
Saturday: 10 AM-6 PM EST
Sunday: 10 AM-6 PM EST
11000 Electron Dr.
Louisville, KY 40299
Posting Statement
At Generation Tux, we believe that our goal is to enable incredible lifestyle experiences during major life events. Each of us has a responsibility to drive accountability, transparency, and respect.
Generation Tux is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Generation Tux does not accept unsolicited headhunter and agency resumes. Generation Tux will not pay any third-party agency or company that does not have a signed agreement with Generation Tux.