What are the responsibilities and job description for the Customer Service Representative position at General MRO Aerospace INC?
Description
Aviation company in Medley is looking for a full time, hardworking and motivated individual to join our Customer Service Department team. The Customer Service Representative will answer incoming calls, respond to emails and assist customers with their products. The ideal candidate must demonstrate excellent communication skills, a high-energy level, and is customer-service oriented. Must have strong organizational and problem solving skills, ability to work collaboratively and independently, good general computer skills with MS office such as Word, Excel and Outlook. Aviation experience is a plus however, on the job training will be provided.
Responsibilities include but not limited to:
- Contact customer via phone, email or site visits
- Follow up and expedite orders
- Research and Develop customer expansion
- Provide Customer Service as needed and other duties as required
- Create and present reports utilizing Microsoft Excel and Power Point
- Maintain quality service by enforcing organizational standards
- Provide customers with requested information such as paperwork, pictures, updates on work order process, delivery updates, etc.
Requirements
- Professional phone etiquette and language skills
- Excellent understanding of Microsoft Office
- Must be computer and internet proficient
- Must be able to convey accurate notes and messages
- Bilingual is a plus but not required
- Must be able to travel
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday-Friday
- 8 hour shift