What are the responsibilities and job description for the Account Manager position at General MRO Aerospace INC?
Description
General MRO Aerospace (GMA) is a globally recognized FAA 145 Repair Station that specializes in maintenance and repairs of hydraulic, pneumatic, electrical, fuel and electromechanical aircraft components. Since 2006, we have consistently set new industry standards in all aspects of our business by providing unmatched flexibility, tailored services, and highly competitive turnaround times.
We are seeking a motivated and relationship-focused Account Manager to manage and grow our existing customer base. This role is ideal for someone with a strong background in account management, customer success, sales, or business development.
Aviation experience is a plus, but not required. The successful candidate will be organized, proactive, business-minded, and committed to delivering an exceptional customer experience.
Responsibilities:
- Manage and maintain strong relationships with current customers
- Serve as the primary point of contact for assigned accounts
- Provide customers with timely updates regarding services, projects, and deliverables
- Monitor customer satisfaction and proactively address concerns
- Identify opportunities to grow existing accounts and increase customer value
- Coordinate with internal teams to ensure customer needs are met
- Track account activity, follow-ups, renewals, and growth opportunities
- Maintain accurate customer records and account information
- Conduct regular check-ins and follow up on customer requests
- Help develop strategies to improve retention, satisfaction, and account growth
- Prepare account updates and reports for management
What we are Looking for:
- A proactive professional who takes ownership
- Someone who enjoys building long-term customer relationships
- A strategic thinker who can identify account growth opportunities
- A strong communicator who keeps customers informed
- A team player who can work effectively across departments
Qualifications:
- Proven experience in account management, customer success, sales, business development, or a related field
- Strong business acumen and the ability to understand customer needs
- Excellent communication, relationship-building, and organizational skills
- Strong follow-up and problem-solving abilities
- Ability to manage multiple accounts and priorities effectively
- Professional, dependable, and customer-focused attitude
- Comfortable using CRM systems, Microsoft Office, and other business tools
- Aviation industry experience is preferred but not required
- Bachelor's degree or equivalent professional experience is a plus
Benefits Offered:
- 50% employer-paid medical for individual coverage
- Medical, vision, dental, and gap coverage
- Life, critical illness, short-term disability and accident coverage
- 401(k) with employer match
- Paid Time Off (PTO) and Vacation
- 7 Paid major holidays
- Employee Referral Program
- Positive team-focused work environment
- Opportunity for internal growth and advancement
All offers of employment are conditioned on upon successfully passing a drug test and E-Verify authorized to work.