What are the responsibilities and job description for the OPERATIONS COORDINATOR position at General Logistics Systems US, Inc.?
Description
Purpose of Position:
The Operations Coordinator is responsible for supporting the daily operations of their assigned location by effectively communicating with drivers, contractors, customers, and other Operations team members to execute successful delivery and pick up of parcels and packages. A successful Operations Coordinator will use great communication skills and provide quality service to all stakeholders via phone and in-person communications. This position reports directly to the Depot Supervisor on shift.
Essential Job Functions:
Assures drivers have up-to-date route sheet for each scheduled route as needed. Assist TPC managers to get drivers out in a timely manner and monitor their performance. Assures that all pickups are scheduled to the appropriate route driver. Conduct weekly TPC business relationship meetings. Maintains cordial working relationships with drivers, managers, and other department employees. Demonstrates a comprehensive knowledge of roads and street in service areas to assist drivers locating delivery sites. Communicate with department employees, dispatching to needed locations to respond to routine requests or urgent situations. Maintain or assist in maintaining assigned files and records; receive and process example pre-trips, sign out sheets or employee forms. Maintain current knowledge of routes and locations to assure timely services and accurate information. Perform a variety of clerical support duties as assigned; type correspondence, memos, and other items; compile data from clearly defined sources and prepare reports; answer telephone, route calls or messages; prepare and process requisitions; distribute mail. Perform dispatching and clerical support duties for assigned department. The Operations Coordinator will support and assist individual needs with operating applications and processes within operations. Coordinate with operations and management to ensure that all necessary paperwork, permits and/or licenses are completed and valid. Review all email correspondences and address or direct correspondences to the appropriate operations manager for review. Compile and maintain various reports and spreadsheets as needed for the position. Assist with various departments as needed for Operations Management. Assist with Training and on-boarding as assigned by management. Maintains workflow within the department. Performs other projects and duties as assigned.
Work Environment:
Characteristics are relatively stable and frequently wet and/or humid. Maybe exposed to fumes, airborne particles, extreme heat and vibrations. The noise level is usually loud and the exposure risk to hazardous environmental conditions is moderate. Listed below are applicable special environmental conditions.
- Standing for prolonged periods of time is required.
- Regularly works in outside weather conditions
Requirements
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. An individual must also be willing to follow instructions and accept supervision, maintain a positive attitude toward their work and cooperate with co-workers and supervisors. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 75 lbs.
EDUCATION AND/OR EXPERIENCE: High school diploma or general education degree (GED) or one to three months related experience and/or training or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to speak, read and interpret documents printed in English such as policies and procedures, freight bills, bills of lading, computer reports and printouts, invoices, and work orders. Ability to write in English routine reports and correspondence.
MATHEMATICAL SKILLS: Possess the ability to add, subtract, multiply, and divide.
REASONING ABILITY: Ability to apply common sense and understanding to carry out detailed, but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
OTHER SKILLS AND ABILITIES: Must have a pleasant, positive personality and the ability to get along well with supervisors, dispatchers, customers, and co-workers. Must project a clean cut, well-groomed appearance always. Ability to work within a rigorous schedule and cope with pressure, mitigate and solve time sensitive issues.