What are the responsibilities and job description for the Customer Service Representative / Branch Assistant position at General Labor Services?
We are seeking a dependable and customer-focused Customer Service Representative / Branch Assistant to join our team. This position plays a key role in providing exceptional customer service, processing payments, maintaining accurate records, and supporting daily branch operations. The ideal candidate is professional, organized, detail-oriented, and comfortable working in a fast-paced environment.
Responsibilities
- Greet customers and provide outstanding customer service.
- Answer multi-line phone systems and direct calls appropriately.
- Accept and accurately post customer payments.
- Perform cash handling and payment processing duties.
- Make courtesy calls and assist with collection calls as assigned.
- Maintain accurate customer records and documentation.
- Support branch management with daily administrative tasks.
- Follow company policies, procedures, and applicable financial regulations.
- Assist customers with account inquiries and basic service needs.
- Complete data entry and documentation in a timely manner.
Required Qualifications
- High school diploma or GED.
- Previous customer service experience.
- Strong verbal and written communication skills.
- Basic computer skills, including Microsoft Office and data entry.
- Ability to handle cash transactions accurately in a fast-paced setting.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize daily responsibilities.
- Dependable, punctual, and professional in appearance and attitude.
Preferred Qualifications
- Previous experience in consumer lending, banking, collections, finance, or similar industries.
- Knowledge of loan payments and lending procedures.
- Ability to work independently while supporting branch management.
- Strong problem-solving skills and a willingness to learn.