What are the responsibilities and job description for the CONTACT CENTER SHIFT SUPERVISOR position at General Infomatics, Inc. (GI)?
At General Infomatics, Inc. we pride ourselves on providing program support, healthcare services, strategic technology solutions, and knowledge management to US government agencies worldwide, under standards of integrity, trust, and a commitment to excellence.
We are looking for a Contact Center Shift Supervisor for a full-time position supporting the Defense Health Agency in Bedford, PA.
SUMMARY
The Contact Center Supervisor is responsible for the daily administration, supervising and training of personnel at a contact center supporting the Defense Health Agency in Bedford, PA. Work includes, but is not limited to: incoming triage service to respond and direct calls and inquires to the appropriate area, transitioning coaching services, referrals, and follow ups for active duty service members, reserve component, National Guard, Coast Guard and veterans,
REQUIREMENTS
A minimum of one year of experience in a medical/hospital call center, specifically in triage, care management, motivational interviewing and crisis counseling.Superior communication skills.Experience handling difficult calls in a professional and effective manner.Ability to meet efficiency and productivity metrics.
SALARY AND BENEFITS
- Commensurate to experience and skill set.
- Health, Dental, Vision, and other ancillary benefits
- PTO and holidays
Come join our team!
We encourage our Veterans and Military Spouses to apply and self-identify during the recruitment process.
Please make sure your resume is accurate and updated when you apply for this job. As part of our recruiting process, we will ask applicants to authorize a thorough job verification. Omitted jobs, falsified dates, or any type of misrepresentation will automatically disqualify the candidate.
General Infomatics (GI) is a minority-owned, Service-Disabled Veteran Owned Small Business (SDVOSB), headquartered in McLean, VA. We are ISO 9001:2008 Quality Management System (QMS) Certified.
Gold Hire Vets Medallion - Department of Labor
Member of the Military Spouse Employment Partnership - Department of Defense
Discover the Talent Program - Hire our Heroes - US Chamber of Commerce Foundation
Certified V3 (Virginia Values Veterans) Company - Commonwealth of Virginia
Equal opportunity/Affirmative action employer
Must be able to pass a US government security investigation and a thorough job verification.Please make sure your resume is accurate and updated when you apply for this job. As part of our recruiting process, we will ask applicants to authorize a thorough job verification. Omitted jobs, falsified dates, or any type of misrepresentation will automatically disqualify the candidate.