Salesforce Training Production Analyst

We are GDIT. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. Our work depends on a Salesforce Training Production Analyst joining our Federal Services System Support and Oversight (FSSSO) team remotely to support the Centers for Medicare & Medicaid Services (CMS) activities. Work visa sponsorship will not be provided for this role.

At GDIT, people are our differentiator. As a Salesforce Training Production Analyst, you will be trusted to lead the production of education, training, and outreach (ETO) deliverables, ensuring high-quality development, revisions, tracking, and approvals of all deliverables. In this role, you will conduct content and deliverable discovery sessions with the client, create training plans, develop document deliverables, and ensure content completion. You will create communication and announcement materials, such as email templates, response templates, and screen language for Salesforce development work, collaborating with the client and Scrum Team members which will include Salesforce Developers, and ensure Section 508 compliance. In this role, a typical day will include:

• Building, maintaining, and strengthening client relationships through client engagement and being a trusted advisor.
• Identifying and documenting communication needs for new or existing IT development work in support of multiple stakeholders.
• Lead process and project deliverables for an Agile development scrum team, providing schedule updates related to deliverable development.
• Collaborating with the IT team and other program team members to develop communications, including email language and response templates, training, user guides, knowledge base articles, operating procedures, etc., ensuring compliance with client and internal standards, such as Section 508.
• Utilizing instructional design best practices for content development to develop and present training materials and other deliverables.
• Facilitating the document drafting and development of client facing deliverables, including incorporating client/stakeholder feedback and performing the document peer review process, with the ability to provide and receive positive and constructive feedback.
• Participating in stakeholder meetings and presenting education, training, and outreach (ETO) deliverables and solutions to clients and other stakeholders at various levels.
• Collaborating with other ETO and/or Training team members for content development and best practices.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree and five (5) years of experience developing high quality internal and external documents and training materials.
• Knowledge of Salesforce is required.
• Experience working with the Department of Health and Human Services (HHS).
• Experience working on the No Surprises Act (NSA).
• Proficient with Section 508 Compliance for documents.
• Experience leading the team through the document development process, including the document peer review process, and the drafting and development of client facing deliverables, with the ability to provide and receive positive and constructive feedback and track process completion.
• Must be able to build, maintain, and strengthen strong relationships with the client and multiple or stakeholders. Skills required include: conflict resolution abilities, empathy, strategic problem solving, and active listening skills.
• Experience translating and documenting system functionality in client/stakeholder deliverables.
• Advanced proficiency with the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Consistent quality performance rated valued or higher.
• Candidate must be able to obtain Public Trust clearance.
• Candidate must have lived in the United States at least three (3) out of the last five (5) years.

PREFERRED QUALIFICATIONS:

• Excellent written, oral, and presentation communication skills.
• Sound analytic, problem solving, and qualitative skills.
• Experience with the Affordable Care Act (ACA)
• Experience working with the Centers for Medicare & Medicaid Services (CMS)
• Ability to work independently and collaboratively.
• Ability to manage time, set priorities, and work under time constraints.
• Excellent organizational skills and ability to multitask.
• Proven team player; strong relationship building skills both internally and externally.

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities.
• Support: An internal mobility team focused on helping you achieve your career goals.
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.
• Community: Award-winning culture of innovation and a military-friendly workplace.

OWN YOUR OPPORTUNITY

Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.