What are the responsibilities and job description for the Technical Representative position at Generac?
Essential Duties
90%
Answer incoming customer calls. Actively listen and ask questions to understand customer needs, proactively make parts and sales suggestions based on the discovery of customer needs.
Bring important technical information to a supervisor or leads attention.
Stay up to date on products, product information, and training opportunities.
Other Duties As Assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Minimum Qualifications
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus.
Our Commitment To Fair Pay
DR Power, a Generac company, is committed to maintaining fair and equitable compensation practices in alignment with pay transparency. We evaluate compensation using objective criteria, including experience, skills, market data, and internal equity, to support consistency and fairness across our workforce.
The hourly range for this role based in South Burlington, VT is $17.50
90%
Answer incoming customer calls. Actively listen and ask questions to understand customer needs, proactively make parts and sales suggestions based on the discovery of customer needs.
- Adhere to objectives established for call quality.
- Adhere to the standards set for attendance and schedule adherence.
- Conform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time.
Bring important technical information to a supervisor or leads attention.
Stay up to date on products, product information, and training opportunities.
Other Duties As Assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability and desire to learn mechanical aspects of equipment
- Excellent verbal communication skills – ability to communicate clearly, professionally, and in a friendly and welcoming manner.
- Meticulous data entry skills
- Customer Service skills
- Time management skills
- Sales and upselling skills
- Ability to safeguard confidential customer information
Minimum Qualifications
- 0-3 months of customer service or mechanical experience and/or training
- High School Diploma/GED or equivalent
- Basic computer skills and the ability to learn new software
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus.
Our Commitment To Fair Pay
DR Power, a Generac company, is committed to maintaining fair and equitable compensation practices in alignment with pay transparency. We evaluate compensation using objective criteria, including experience, skills, market data, and internal equity, to support consistency and fairness across our workforce.
The hourly range for this role based in South Burlington, VT is $17.50
Salary : $18