Technical Representative

Minimum Qualifications

• 0-3 months of customer service or mechanical experience and/or training
• High School Diploma/GED or equivalent
• Basic computer skills and the ability to learn new software
  
  

Essential Duties

Answer incoming customer calls. Actively listen and ask questions to understand customer needs, proactively make parts and sales suggestions based on the discovery of customer needs.

• Adhere to objectives established for call quality.
• Adhere to the standards set for attendance and schedule adherence.
• Conform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time.
  
  

Bring important technical information to a supervisor or leads attention.

Stay up to date on products, product information, and training opportunities.

Knowledge, Skills And Abilities

• Ability and desire to learn mechanical aspects of equipment
• Excellent verbal communication skills – ability to communicate clearly, professionally, and in a friendly and welcoming manner.
• Meticulous data entry skills
• Customer Service skills
• Time management skills
• Sales and upselling skills
• Ability to safeguard confidential customer information
  
  

Generac is committed to fair and equitable compensation practices. The salary range for this role, based in South Burlington, VT, is $17.50. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives. This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid Holidays and 401(k) retirement benefits.”