What are the responsibilities and job description for the Sales Specialist I position at Generac?
Essential Duties
- Answer incoming customer calls. Actively listen and ask questions to understand customer needs, proactively make sales suggestions based on the discovery of customer needs
- Meet or exceed the individual selling performance goals and expectations that include but are not limited to calls per hour, conversion rate, average order, up-sell hit-rate, average up-sell revenue and total sales.
- Explain to customers how, when and where products would best be suited.
- Proactively asks questions to determine caller’s needs (i.e. size of property, need for accessories, etc)
- Proactively recommends product (by name) based on the discovery of customer’s needs.
- Adhere to objectives established for call quality.
- Adhere to the standards set for attendance and schedule adherence.
- Conform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time.
- Bring important information to a supervisor or leads attention.
- Stay up to date on products, product information, and training opportunities.
- 1-3 months of customer service or sales experience and/or training
- High School Diploma/GED or equivalent
- Basic computer skills and the ability to learn new software
- Excellent verbal communication skills – ability to communicate clearly, professionally, and in a friendly and welcoming manner.
- Meticulous data entry skills
- Customer Service skills
- Time management skills
- Sales and upselling skills
- Ability to learn and understand outdoor power equipment and its applications
- Ability to safeguard confidential customer information
Salary : $18 - $19