What are the responsibilities and job description for the Warranty Coordinator position at Generac Power Systems?
We are Generac, a leading energy technology company committed to powering a smarter world.
Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
The Warranty Coordinator is responsible for processing and adjudicating claims and providing warranty support to our authorized dealer network via phone or e-mail.
*This is not a remote role, the ideal candidate will need to be located in Wisconsin, due to this position being on-site and reporting into our Waukesha Headquarters.*
Essential Duties:
Analysis of warranty information and processing warranty claims per warranty guidelines.
Input service notifications and maintain database integrity.
Assist dealers in all aspects of warranty service, whether claims or registrations through the phone center or email.
Ensure internal and external customer satisfaction and compliance to all warranty specifications.
Monitor defective products and recall specific batch of products if required.
Act as SAP Super User within functional area as assigned.
Facilitate warranty recovery for both dealer and vendor network.
Minimum Qualifications:
High School Diploma
2 years of experience in an office setting
Preferred Qualifications:
2 or 4 year Technical Degree
Previous experience using SAP or equivalent ERP
Knowledge, Skills, and Abilities:
Strong foundation of basic mechanical and electrical fundamentals;
Solid knowledge of Engine maintenance and troubleshooting to include: air cooled and liquid cooled units, gas, diesel, LP and natural gas fuel systems, would be a plus;
Demonstrated Microsoft Office proficiency and data entry skills;
Excellent phone and customer service skills along with sound reasoning skills;
Excellent verbal and written communication skills;
Ability to stay calm in pressure situations
Physical Demands : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
