Treatment Coordinator

Job Description

At Stoner Periodontics, our team is committed to delivering exceptional periodontal, implant, and aesthetic care to patients throughout Ohio. With a focus on minimally invasive procedures, contemporary techniques, and state-of-the-art technology, our practice has become a trusted choice for patients seeking expert periodontal and implant services.

We are looking for dedicated, skilled professionals who thrive in a patient-centered environment and are passionate about advancing their careers in periodontics, dental hygiene, or clinical support. Our team works collaboratively to provide personalized treatment plans and outstanding patient care, ensuring every individual feels comfortable and well-informed.

Joining Stoner Periodontics means becoming part of a respected, high-performing team where your expertise is valued, your professional growth is supported, and your work makes a direct impact on patients’ oral health and confidence. We provide a culture that emphasizes teamwork, advanced technology, and ongoing education, giving staff the tools to excel in their roles.

To learn more about our office, check out our website here: stonerperiospecialists.com/dublin-ohio

Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have: 

• Work-Life Balance: (Monday-7:30am-5:00pm, Tuesday-6:30am-4:30pm, Wednesday-7:00am-3:30pm, Thursday 6:30am-4:30pm, Friday 8:00am-2:00pm) 

• Time Off: Up to 3 weeks PTO 8 Paid Holidays (PTO rolls over!)  

• Parental Leave: Up to 3 weeks paid 

• 401(k) Match 

• Health Benefits: Medical, dental, vision, HSA & FSA earn up to $2,000/year when selecting our quality care plans 

• Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues 

• CE & Growth: SPEAR access continuing education 

• Wellness Perks: $28/month gyms, 12K on-demand workouts when selecting our quality care plans 

• Pet Insurance: Flexible plans 24/7 telehealth for your pet 

Compensation: $25-28/hr

Key Responsibilities 

• Build patient relationships and provide exceptional customer service by creating a calm and warming environment. 

• Act as a liaison or case manager between the practice and the patient.  

• Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment  

• Collect payments and copays.  

• Monitor, schedule, and call patients to fill any Doctor or Hygiene openings. 

• Ensure that patients with outstanding balances are informed of the practice’s financial policy.   

• Schedule new patients within two to four days of their initial call.  

• Ensure that all patient records are current and accurate.  

Qualifications: 

• Customer service/sales experience 

• Dental office experienced (preferred) 

Additional Information: 

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

Working Environment & Physical Requirements  

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times. 

Additional Information

All your information will be kept confidential according to EEO guidelines.