What are the responsibilities and job description for the eCommerce Senior Billing Performance Analyst position at Gen?
Who Are We?
We’re more than just a company; we’re a global leader in digital safety.
We unite the best minds and cutting-edge technology through our family of brands: Norton, Avast, LifeLock, Avira, AVG, Reputation Defender, and CCleaner.Together, we protect over 500 million people worldwide.
Our workplace is built on inclusivity, where your well-being is a top priority. We believe success comes from balance and authenticity.
When you're thriving, you're unstoppable.
Bring your bold ideas and unstoppable drive.
Join #TeamGen and help shape the digital world.
We are hiring an eCommerce Senior Billing Performance Analyst
How We Work
Hybrid work style: minimum 3 days in-office per week for collaboration and problem-solving. Flexibility to do your best work. Partner with global teams across eCommerce, Finance, Retention, Digital Marketing, and Customer Success. Strengthen reporting, billing performance, and the online customer experience.
Mission and Goal
Deliver digital experiences that help prospects, customers, and partners discover, transact, and get help online. Provide holistic analytics support.
Identify issues quickly and improve billing success rates. Enable a smooth subscription and payment experience. Combine insights, communication, and execution to deliver business value.
Objectives
- Lead weekly Billing Success Rate (BSR) reporting with clear commentary.
- Deliver reports on time with meaningful insights.
- Develop and improve BSR reporting for better visibility.
- Support monthly and quarterly business reviews.
- Act as main point of contact for BSR forecasting and reporting.
- Partner with Finance and Customer Success Management to share trends.
- Explain business impacts clearly to stakeholders.
- Source and analyze data from internal and external systems.
- Use BI tools to create dashboards and reports.
- Operationalize BSR metrics across eBusiness, digital marketing, and renewals.
- Analyze payment flows and customer journeys to identify friction points.
- Recommend improvements to reduce payment barriers and improve retention.
- Prepare written communication and presentations to explain billing trends.
- Present insights to stakeholders at multiple levels.
Competencies
- Bachelor’s degree required (Finance, Mathematics, Statistics, or Economics preferred).
- Strong interpersonal and communication skills.
- Ability to work effectively across cultures and levels.
- Strong presentation and data storytelling skills.
- Advanced Excel and experience with BI tools (PowerBI, Business Objects, QlikView, Tableau, SQL).
- 4–6 years in consumer e-commerce, subscription billing, or payment processing.
- Strong analytical and critical thinking skills.
- Ability to manage multiple priorities under deadlines.
- Self-aware and proactive work style.
- Ability to partner effectively with stakeholders and support billing and payment strategies.
Compensation:
The annual base salary for this position is expected to be between $160,000 to $180,000 . Base salary is one component of Gen's total compensation package, which includes 401(k) match, health insurance options, disability coverage, life insurance, and unlimited paid time off. Actual salaries will vary based on a candidate’s qualifications, experience, skills, and competencies related to the role.
Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.
We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants.
Learn more about pay transparency
.To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Salary : $160,000 - $180,000