What are the responsibilities and job description for the Bilingual Community Manager position at Gemstone Communities?
We are seeking a Community Manager, you will have responsibility for the operational aspects and the continued profitability of your community and will serve as the day-to-day point of contact for residents at our Manufactured Home communities. You will be in charge of everything from capital improvements, administrative activities, marketing, leasing and home sales of new and pre-owned homes, to property maintenance, budgeting, human resource management and, most importantly, resident relations. Ensuring a positive atmosphere and responsive service for the members of your community will not only mean satisfied long-term residents, but also better word of mouth referrals!
Why Join Gemstone Communities?
We believe our team members are our greatest asset. That's why we offer a competitive compensation and benefits package, including:
- Competitive pay
- Eligibility for quarterly performance bonuses
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off (PTO)
- Paid Holidays
- Employee Assistance Program (EAP)
- Opportunities for advancement and career growth within a growing company
What You'll Do
- Ensure residents receive the highest levels of service consistent with our customer service philosophy
- Handle and resolve resident/customer service issues in a timely and professional manner
- Maintain properties to ensure they look their best at all times
- Develop a marketing strategy and maintain effective advertising to attract prospective residents to community
- Market model, pre-owned, and brokered homes for sale
- Coordinate and manage the lease purchase program, including repairs, leasing, sales, refurbishments, closings, and follow-up
- Meet or exceed home sales and leasing budgets
- Manage the rent collection process, including depositing income from home sites and filing to collect on delinquent debts
- Monitor and manage monthly operating budgets and prepare monthly reports on P & L variances
- Oversee capital expenditure improvements
- Other duties and projects as assigned
Requirements:
- Bilingual English/Spanish.
- Proficient in computer skills and software, including Microsoft Office.
- 3 - 5 years of experience property management
- Mobile home experience a plus
- Rent Manager experience a plus
- Must have flexibility to work weekends when required
- Must have strong written and verbal communication skills as well as excellent organizational skills.