What are the responsibilities and job description for the IT Helpdesk Intern position at Gemma Power Systems?
IT Helpdesk Intern
Location: Glastonbury, CT
Employment Type: Internship, In-person
Timing: May – August 2026
Position Summary
Gemma Power Systems is seeking an Information Technology (IT) Helpdesk Intern to provide frontline support for end-users, ensuring seamless IT operations across our construction sites and corporate offices. Our IT department is committed to delivering high-quality technical support, implementing IT solutions, and enhancing business functions through effective technology management.
Our IT team is committed to enabling seamless operations by supporting, implementing, and enhancing core business functions both in the field and at Gemma’s home office. We are looking for a proactive, customer-focused individual who thrives in a fast-paced environment, enjoys problem-solving, takes accountability, and has a strong desire to further develop their technical knowledge.
Position Overview
As an IT Helpdesk Intern, you will act as one of Gemma’s IT resources at our home office while also providing remote and on-site support to project locations. You will be responsible for helping to support end-users and ensure the smooth operation of technology systems. This role requires knowledge of hardware, software, networking, and infrastructure.
Job Responsibilities
Helpdesk & End-User Support:
- Serve asapoint of contact for IT-related issues via ticketing system, phone, and in-person support.
- Troubleshoothardware, software, and network problems, ensuring timely resolution to minimize downtime.
- Assist users with Microsoft 365 applications, including Teams, Outlook, SharePoint, and OneDrive.
- Provide support for VPN, remote desktop connections, and mobile device configurations.
- Maintain documentation of troubleshooting steps, resolutions, and user guides for common IT issues.
The above job responsibilities are intended to describe the general nature and level of work performed by individuals assigned to this position. The above list is not intended to be an exhaustive list of responsibilities, duties and skills required.
Education and Experience Requirements
- Currently pursuing a degree in Information Technology, Computer Engineering, or a related field.
- Familiarity with Windows Environments, networking protocols, and IT infrastructure.
- Ability to diagnose & resolve IT issues swiftly and effectively.
- Possesses an understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPNs, VLANs, routing, and switching.
- Familiarity with Microsoft 365, Azure Active Directory, and Intune device management.
- Adheres to policies & procedures as documented for IT-related activities.
- Hands-on experience with Cisco, Cisco Meraki, and/or Ubiquiti networking equipment is a plus.
- Previous work or intern experience in an IT helpdesk or IT support role is a plus.
- Effective communication, time management, and independent problem-solving skills.
- Must possess excellent verbal & written communication skills.
- Strong organizational skills with a high attention to detail.
- Strong interpersonal skills and ability to work well within a team.
- Punctual and reliable with a commitment to daily attendance.
- Ability to maintain confidentiality of sensitive company information.
- Must be self-driven and adaptable.
Physical Demands and Work Environment
- Must be comfortable with frequently standing or moving.
- Will occasionally need to move boxes & equipment weighing up to 40 pounds.
- May require work in confined or elevated spaces, including occasional ladder use to service equipment.
Gemma Benefits
- Company-Sponsored Events
- Financial Planning and Savings Resources
- Paid Holidays
- Work-Life Balance
About Gemma Power Systems:
Gemma Power Systems, a wholly owned subsidiary of Argan Inc. (NYSE: AGX), is a leading Engineering, Procurement and Construction (EPC) company providing innovative solutions for the power, renewable and industrial industry. Our wide-ranging and comprehensive experience comprises more than 15 GW installed capacity including state-of-the-art combined cycle and simple cycle gas turbine plants, biomass projects, solar facilities, wind farms, biofuel plants, industrial and environmental facilities spanning the continental United States.
Additional information about Gemma Power Systems can be found at www.gemmapower.com.
Gemma Power Systems is an equal opportunity employer. Employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected classification as established under federal, state, or local law.