Quality and Compliance Specialist

THE COMPANY

Founded in 1958, Gemline is a multi-award-winning consumer products supplier servicing the $27B promotional products industry and is recognized as one of the largest and most respected companies in its industry. Ranked as the 12th largest supplier in revenues industrywide by the Advertising Specialty Institute, Gemline offers a diverse product portfolio that includes bags, backpacks, headwear, umbrellas, luggage, drinkware, electronics, stationery, writing instruments, gourmet foods, lifestyle gifts, and more. In addition to its 12 in-house developed brands, Gemline partners with 34 renowned global consumer brands, including Ahead™, American Tourister®, Anker®, Cool Gear®, CORKCICLE®, Cuisinart®, Hartmann®, High Sierra®, Igloo®, iLive®, MiiR®, Moleskine®, New Balance®, Osprey®, Paper Mate®, Samsonite®, Sharpie®, Timbuk2®, Yankee Candle® and more.

Gemline is widely recognized for its high-quality products, innovative design, retail brand portfolio, responsible business practices and exceptional customer service. The company has deep expertise in design, product engineering & development, CI/Lean, factory oversight, compliance and global sourcing diversification, and is an industry leader in sustainably made products. Its business model makes the process seamless and efficient for distributor partners, creating a strong B2B2B experience.

At Gemline, community is at the core of the company’s purpose, "We Promote Community," which shapes the company’s culture, influences product design, and drives its commitment to creating a positive global impact. Guided by its betterwayTM corporate social responsibility efforts, Gemline focuses on bettering people and the environment. In 2024, the company became both a globally certified B Corporation and registered Massachusetts B Corporation, reinforcing its dedication to balancing purpose and profit.

Gemline has been recognized as one of the Greatest Companies to Work For on multiple occasions, and most recently in 2025 by PPAI, a leading industry association. "Pride in People, Pride in Product" is more than a motto at Gemline, it is a way of life. The company’s associates play a crucial role in delivering an exceptional customer experience, guided by strong foundational values of trust, integrity, humility, diversity, community, and truth. Gemline's success reflects its associates' success, and its culture thrives on collaboration, initiative, continuous problem-solving, safety, and respect for people. 

Headquartered in Lawrence, Massachusetts, Gemline operates an integrated light manufacturing facility and distribution center, along with a secondary overflow warehouse, also in Lawrence. Additionally, the company operates a global technical center in Southern China that manages supply chain functions across Asia, including product development, sourcing, quality assurance, compliance, and logistics. It also has two sourcing offices in Vietnam and India. With approximately $140 million in annual revenue and 500 employees worldwide, Gemline is poised for continued growth.

THE ROLE

The Quality & Compliance Specialist supports Gemline’s quality assurance and compliance programs, working closely with the Company’s U.S. and Asia-based compliance teams, brand partners, and multiple internal departments. This role is ideal for an early-career professional seeking exposure across product testing, documentation management, regulatory compliance, and quality inspection functions for a company that operates internationally. This position reports to the Manager of Quality.

KEY RESPONSIBILITES

·      Conduct incoming quality inspections, in-process checks, product trials, and returns evaluations.

·      Record findings, track defects, and support root-cause analysis.

·      Collect, review, and organize compliance documents (i.e., test reports, certifications, and audits).

·      Maintain facility compliance documentation and ensure timely updates.

·      Monitor updates to product safety regulations and summarize implications for internal teams.

·      Coordinate with third-party labs, inspection agencies, and partners.

·      Maintain document control logs, SharePoint libraries, and version-controlled compliance files.

·      Support preparation for internal and external audits.

·      Assist with corrective and preventive action (CAPA) documentation.

·      Respond to internal and external inquiries regarding quality or compliance information.

·      Collaborate with Product Development, Supply Chain, Customer Service, and Asia-based teams.

·      Support continuous improvement initiatives.

·      Other duties as assigned.

REQUIREMENTS

Required

·      1–3 years of experience in quality assurance, compliance, product testing, or operations roles.

·      Strong organizational skills, attention to detail and follow-through.

·      Ability to manage multiple priorities in a fast-paced environment.

·      Strong written and verbal communication skills.

·      Ability to collaborate across departments and with international teams.

·      Strong problem-solving capabilities.

·      Proficiency with Microsoft Office, SharePoint, and document management systems.

Preferred

·      Experience with product testing, quality inspections, or regulatory compliance.

·      Exposure to QMS systems, or audit processes.

·      Familiarity with continuous improvement methodologies.

IMPORTANT NOTICE: Our Company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official website under the careers section (https://www.gemline.com/s/careers).