In-House Voucher Counselor

A Little Bit About Us

If you're looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to California attorneys, collecting digital records and offering vocational counseling to injured workers.

Our management team has an open-door policy, and our exceptional growth is credited solely to our team members and their dedication to collaborate, achieve and give back. Success is celebrated and integrity is the essence of who we are.

Ethical. Passionate. Smart. These three tenets drive our diverse team, and we welcome dedicated individuals to apply to join our work family.

A Little Bit About the Position

The In-House Voucher Counselor plays a pivotal role in providing comprehensive support throughout the lifecycle of the Supplemental Job Displacement Benefit (SJDB) process. Collaborating with the Operations Manager and External Sales Voucher Counselor, their focus extends beyond operational support, ensuring both quality service and assistance for the injured worker and our clients. This individual collaborates closely with key stakeholders, including the Voucher Case Specialists, Gemini Leadership, schools, and incoming case referrals.

As a designated expert on Supplemental Job Displacement Benefit (SJDB) services at Gemini, the In-House Voucher Counselor takes on the responsibility of ensuring effective collaboration with key stakeholders. Additionally, they remain current with continued education classes and actively contribute to ongoing training initiatives within the voucher team.

• Location: Rocklin, CA/ Hybrid-Remote
• Schedule: Monday-Friday, 8:00am-5:00pm
• Compensation: $70,000-$94,000 Annually

RESPONSIBILITIES

• Conduct the Voucher intake process, ensuring clarity on benefits to injured workers and outlining the support to be provided by the assigned Case Specialist for a smooth transition
• Collaborate with Case Specialists on routine case file reviews to ensure cases are progressing as expected and meeting critical deadlines
• Handle all escalated concerns for each case, providing timely and effective resolutions
• Stay current on industry-related topics, updates, and changes to regulations within the Workers' Compensation realm
• Collaborate with the Voucher team to maintain efficient case flow and operational excellence
• Maintain subject matter expertise within the SJDB industry and promote cross-functional awareness and education to effectively advance the service offerings and company initiatives through leadership, planning and established business standards
• Perform all duties and responsibilities associated with being a Vocational Rehabilitation Counselor to injured workers and client attorneys
• Develop and deliver regular training sessions for the voucher team, aiming to maintain the highest standards of quality and service, with collaborative input from the External Sales Voucher Counselor
• Identify trendsetter ideas by researching industry and related events, publications and announcements
• Attend educational workshops and industry events, review professional publications, establish personal networks with industry influencers and participate in professional societies
• Promote Gemini core values, standards of conduct/integrity and its culture by employing high ethical standards and leading by example
• Exercise a high level of independent judgment and discretion while operating under general supervision
• Perform additional duties as assigned

EXPERIENCE, SKILLS AND ABILITIES

• Education and/or experience:
  • Associates degree in related field required
  • Minimum of 3 years of full-time experience in conducting vocational evaluations, counseling and placement of disabled adults
  • Vocational and Return-to-Work Counselor (VRTWC) Certification and Accreditation preferred or equivalent experience
  • Previous legal experience is preferred but not required
  • Thorough understanding of workers’ compensation regulations, codes and guidelines as they pertain to vocational rehabilitation and the overall industry
  • Industry knowledge and strong relationships with all pertinent parties in the workers' compensation realm
• Skills:
• Excellent verbal and written communication skills
• Bilingual capabilities preferred (Spanish, Farsi, Mandarin preferred)
• Demonstrate comprehensive understanding of the SJDB industry and operational processes
• Ability to conduct root cause analysis of issues as they arise to cultivate a problem-solving culture
• Excellent organizational skills
• Strong interpersonal, teamwork, organizational and workload planning skills
• Strong self-management with the ability to work independently and within a team
• Self-motivation and strong work ethic
  • Demonstrate exceptional presentation skills
• Technology:
  • Proficiency in using office software, business phone systems, video conferencing, and other computer programs, including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)
  • Skilled at using data and analytics to forecast, drive results, make decisions and provide product improvement to increase sales performance
• Other:
  • Valid driver’s license, clean driving record and current auto insurance
  • Demonstrate professional appearance and demeanor at all times
  • Demonstrated track record of successfully meeting sales goals
  • Experience working in an office setting
  • Exceptional teamwork skills
  • Must pass pre-employment screening

TRAVEL

Position requires up to 10% travel within California

FUNCTIONAL REQUIREMENTS

Must be able to perform the essential functions of the position with or without accommodation, to include:

• Lifting, bending, standing, climbing or walking while carrying out assigned duties
• Sitting for at least one hour at a time (total: 4-6 hours/day)
• Keyboarding for extended periods of time (total: 2-4 hours/day)
• Using a phone with or without a headset for extended periods (total: 3-5 hours/day)
• Sitting and/or driving for extended periods of time, up to 4-6 hours in a day and up to 250-300 miles per day
• Traveling to and from law offices <15 minutes at a time, multiples times throughout the day

What You'll Love About Gemini

• Comprehensive health coverage including medical, dental, and vision
• Generous time-off to support work-life balance including PTO, volunteer time, sick time, and paid holidays
• 401(k) plan with company match to support your financial future
• Company culture rooted in shared values and community
• Education tuition reimbursement program
• Employee Assistance Program (EAP) and legal assistance benefit
• Company-paid annual donation to a non-profit or charity of your choice
• Employee recognition program with gifts and awards