What are the responsibilities and job description for the Customer Service Specialist position at Gemini Industries, Inc.?
Gemini Industries, Inc. - An Employee Owned Company
Gemini Industries has a passionate belief that the companys strongest resource is its people. Gemini is an employee owned company that seeks talented and committed employees. Our philosophy inspires employees to think like owners and pursue their dreams. Our core values emphasize integrity, responsibility, commitment, innovation, and participation- all of which set the tone for our everyday business practice. We always strive to deliver an UNRIVALED CUSTOMER EXPERIENCE in all that we do. We teach employee owners what the Pride of Ownership really means!
Gemini Industries has a passionate belief that the companys strongest resource is its people. Gemini is an employee owned company that seeks talented and committed employees. Our philosophy inspires employees to think like owners and pursue their dreams. Our core values emphasize integrity, responsibility, commitment, innovation, and participation- all of which set the tone for our everyday business practice. We always strive to deliver an UNRIVALED CUSTOMER EXPERIENCE in all that we do. We teach employee owners what the Pride of Ownership really means!
- Room for GROWTH
- 6% Dollar for Dollar Company 401K Match
- Discretionary Annual Stock Injection ON TOP OF 401K!
- Vacation, Health and Wellness benefits
- Monday - Friday Work Schedule
- Paid Parental Leave
- PURPOSE AND MISSION
- Ensure unrivaled customer service for all customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the company.
- EXPECTATIONS:
- He or she is a role model for the Core Values, Vision and Mission of Gemini, and the Customer Service Representative behavior reflect the values throughout assigned areas of responsibility.
- This position consistently maintains a positive attitude, displays a desire and passion conducive to personal growth as well as the growth of the company and is constantly in proactive pursuit of self-improvement.
- Establish, create, implement, and reinforce procedures to ensure efficiency throughout customer service.
- AUTHORITY:
- DUTIES AND RESPONSIBILITIES
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
- Process credits, debits, returns, and freight claims for all business divisions.
- Ensure all processes are completed efficiently, which include taking orders, shipping, and invoicing.
- Provide timely and accurate information to incoming customer order status and product knowledge requests.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Process customer orders/changes according to established department policies and procedures.
- Performs other job-related duties and responsibilities as may be assigned
- QUALIFICATIONS and REQUIREMENTS
- Education: High School diploma or equivalent
- Customer service experience required
- Microsoft Office Applications experience, required
- Ability to work in a collaborative and team-oriented environment
- Ability to prioritize tasks and complete them in a high-pressure environment
- Wood coatings knowledge, preferred
- Be flexible to perform customer service-related tasks.
- Be willing to spend significant time on the telephone.
- Possess excellent communication and organizational skills.
- Have or gain an understanding of Open Book Management and manage by the principles thereof.
- Possess a high work ethic, moral and personal integrity, and honesty.
- Be mature, flexible, and self-motivated.
- Exemplify professionalism in personal appearance, manner, and dress according to acceptable standards set by the company.
- VI. PHYSICAL AND MENTAL
- Stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls.
- Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl.
- Talk or hear, taste or smell.
- The employee must occasionally lift and/or move up to 50 pounds.
- Prolonged periods of sitting at a desk and working on a computer.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
