What are the responsibilities and job description for the Watchmaker position at Gem?
Description:
Responsibilities:
- The Watchmaker is responsible for providing in-store watch maintenance, overhauls, service and performing quality control checks on watches in a timely manner to satisfy the needs of our customers as well as support Client Advisors in the sale of a watch, ultimately enhancing the client experience
- Service a watch completely
- Clean cases and bracelets using the ultrasonic cleaner and where applicable the steam machine
- Replacing pins and screws
- Water Resistance Testing – test watches to ensure they are water resistant using the pressure test machine and advise if the watch passed or failed
- Testing for rate deviation on mechanical watches using the timing machine
- Battery Installation – selecting the correct size and voltage of battery for watch
- Ensuring battery straps are secure and cleaning of the terminal
- Using quartz analyzer to test voltage, rate and coil resistance
- Conduct quality control on out-of-store repaired watches including appearance, proper hand alignment, water resistance documentation and final wipe down and wrap
- Conducting quality control on same-day serviced watches including wipe and wrap
- Advise Service/Client Advisor if the watch requires additional servicing
- Provide a final quality control check to ensure the watch has been repaired according to Tourneau standards
- Reviewing appearance, hand alignment, proper tension of setting and winding, calendar flip, oscillating weight, proper screw down of crown/tube, no exposed gaskets, final timing, water resistance documentation, checking clasp functions, spring bars and loose pins/screws, setting and winding positions as well as final wipe down and wrap
- Support process for out-of-store watch repair
- Maintain equipment and tools in good working order
- Engage with clients as required to provide knowledge and education on technical processes
Qualifications:
- At least 5 years of work experience in the craft or relevant certifications
- A demonstrated ability to learn on-the job
- Willing to be hands-on and work with the team to get the job done
- Must be able to work a flexible schedule throughout the week
- A passion for watches and excellence in service
- Detail orientated with a mechanical aptitude