Store Manager

Job Title: Store Manager (SLD) L21 - Harlem

Reports To: District Lead

FLSA Status: Exempt (Salaried)

Shifts: Days & Weekends 4-day week, 10-hour shifts

Years of Experience: SLP and above

SUMMARY:

To ensure the company culture is maintained by greeting, engaging and interacting with customers to grow new and existing sales and loans; supervising staff.

ESSENTIAL DUTIES & RESPONSBILITIES:

· Greet, interact and qualify each customer to determine their individual needs and recommends the appropriate solutions to meet that need.

· Show the ability to meet and exceed sales/loan goals as well as other related quota.

· Keep work area clean and organized per store and OSHA standards.

· Perform buying, selling and loan transactions.

· Handle all cash/debit transactions and negotiable items accordance with established policies, procedures and practices.

· Answer all incoming phone calls per company standards as well as making appropriate outgoing phone calls with a high level of discretion and professionalism.

· Effectively communicate pawn/loan/buys/sells company policies and legalities to customers.

· Communicates and works with all senior staff and managers, displaying respect and professional communication.

· Carry keys and alarm codes; open and close store, disarm and arm alarm systems.

· Perform and supervise daily operational procedures.

· Supervise employees to complete tasks and achieve goals in the absence of District Lead.

COMPETENCIES – Required to perform the job successfully:

· Oral Communication Skills

· Written Communication Skills

· Interpersonal Skills

· Customer Relations

· Customer Service

· Multi-tasking ability

· Cash Handling (basic math)

· Sales Experience

· Knowledge in jewelry, gemstones, precious metals and or Hard Goods

· Computer Literacy

SKILLS:

· Completion of all required Gem U classes for SLP Senior

· Ability to communicate in English verbally and written.

· Exhibited Competency in using a Windows computing environment including Word, Excel and Outlook.

Education:

· High school or equivalent (Required)