GTM Systems Engineer

Role Details

• Location: This role is based 2 days per week out of our San Francisco, HQ and is not eligible for full-time remote work.
• Compensation: The annual cash compensation range for this role is $135,000-$150,000 in addition to equity & benefits.
  
  

About Gem

Gem is the only AI-first all-in-one recruiting platform. Over 1,000 industry leaders including Anthropic, Reddit, Figma, Zillow, Robinhood, and DoorDash trust Gem to fuel their growth and recognize Gem as one of the highest-satisfaction products on G2 with a 4.8/5.0 rating. The company has raised $148M from renown investors including Accel, Greylock, ICONIQ, Sapphire, and Meritech.

With Gem, You Can Experience The Power Of a Truly Connected Recruiting Platform — One Consistent Interface, Unified Data, Smarter AI Recommendations, And Simplified Permissions. Our Customers Achieve Remarkable Results

• Cut costs through consolidation: Replace your scattered recruiting tools with one AI-powered platform for ATS, CRM, sourcing, scheduling, and analytics. Reduce spend on expensive sources of talent and eliminate redundant point solutions.
• Maximize recruiter productivity: Get up to 5x efficiency gains with AI built into every workflow — from sourcing talent and reviewing applications to scheduling interviews and managing candidates. With all products working better together, recruiters spend less time switching systems and more time building relationships.
• Unlock data-driven recruiting: Get access to analytics across the recruiting funnel without complex BI tools. From pipeline metrics to hiring forecasts, Gem helps you make data-driven decisions and demonstrate impact.
• Use AI that actually works: Get better results from AI that learns from all your recruiting data. With insight into every candidate touchpoint and interaction, Gem AI makes smarter decisions about who to engage and how.
• Work with software built for recruiters: Use a platform designed around how recruiters actually work, not a collection of technical features. Quick implementation, intuitive workflows, and clear analytics make Gem the solution teams actually use and trust.
  
  

Just As We Strive To Help Our Customers Find Great Talent, We Also Invest In Our Own People And Culture. We Are Proud Of The Culture We’ve Built And Have Recently Been Recognized As

• Forbes America's Best Startup Employers 2024
• Great Place to Work Certified, 2024
• Fortune Best Workplaces for Millennials, 2023
  
  

The Team and Role

We are seeking a GTM Systems Engineer to join our Revenue Operations team. This role will own the administration, optimization, and architecture of Salesforce and our integrated GTM tools. Beyond day-to-day administration, you will serve as a strategic partner to GTM partners, helping to execute scalable processes, manage complex integrations, and ensure our systems empower the business. The ideal candidate combines deep Salesforce expertise with a strong understanding of revenue workflows, and has the experience to troubleshoot and optimize complex automations across our tech stack.

Why Join Us

You’ll be joining a Revenue Operations team that views technology as a strategic enabler, not just a back-office function. In this role, you’ll have meaningful ownership of our GTM systems, influence on process design, and the opportunity to drive scale across a fast-paced organization.

What You’ll Do Day-to-Day

Systems Administration & Architecture

• Lead the administration and optimization of Salesforce (user setup, security model, roles, permission sets, page layouts, validation rules).
• Design, build, and maintain advanced Salesforce Flows to automate complex business processes.
• Ensure Flows are scalable, efficient, and well-documented, with appropriate error handling.
• Partner with RevOps managers to scope requirements and translate them into Flow-based or other automated solutions.
• Manage configuration and integrations with GTM systems (e.g., Outreach, ZoomInfo, Gong, CPQ tools).
• Own and improve lead routing.
• Drive data quality through deduplication strategies, validation rules, and monitoring.
  
  

Troubleshooting & Root Cause Analysis

• Diagnose and resolve complex issues with Salesforce automations (Flows, Process Builder, Workflow Rules) and integrations.
• Investigate “broken” processes or unexpected behaviors across the GTM tech stack.
• Provide root cause analysis and long-term solutions, not just quick fixes.
• Document fixes, system changes, and best practices for knowledge-sharing.
  
  

Process Enablement & Optimization

• Partner with RevOps managers to translate business requirements into scalable system solutions.
• Proactively identify inefficiencies and recommend improvements to GTM processes.
• Automate repetitive workflows to streamline operations across teams.
• Ensure data and fields are structured correctly to support accurate reporting and forecasting.
• Ability to project manage and prioritize accordingly.
  
  

Reporting Support

• Ensure the data and field architecture enable accurate dashboards and forecasting.
• Partner with relevant team members from finance, marketing, RevOps and business operations to validate data accuracy.
  
  

Governance & Security

• Own system access, roles, and permissions, ensuring compliance with security best practices.
• Define and document governance for system changes and workflows.
• Monitor overall system health, integrations, and performance.
  
  

About You

• 4–6 years of Salesforce administration experience (Salesforce Administrator certification required).
• Proven expertise with Salesforce automation tools (Flows, Process Builder, Workflow Rules) and strong knowledge of Salesforce architecture.
• Hands-on experience managing integrations between Salesforce and GTM systems (e.g., Outreach, ZoomInfo, Gong, Marketo, CPQ, Leandata).
• Familiarity with middleware tools and API-based integrations.
• Strong understanding of GTM processes (lead lifecycle, pipeline management, renewals, expansions).
• Demonstrated ability to diagnose and resolve complex technical issues across multiple tools.
• Experience designing scalable data models and system architecture for reporting and forecasting.
• Excellent communication skills with the ability to partner cross-functionally with Sales, Finance, Marketing, and CS leadership.
  
  

Preferred / Bonus Qualifications

• Salesforce Advanced Administrator Certification.
• Experience with Salesforce CPQ or other quoting/billing systems.
• Familiarity with BI tools (Looker, Tableau, Power BI) and data warehouse environments (Snowflake, Redshift, BigQuery).
  
  

Benefits

• Highly competitive salary & equity
• 10-year window to exercise your stock options
• Supportive Flexible Time Off program
• 16 paid holidays, including regular company-wide wellness days
• Best-in-class medical, dental & vision insurance
• $1,200 annual stipend for learning and development opportunities
• 16 weeks of Paid Parental Leave for birthing and non-birthing parents
• New Parent Perks totaling $1,500 and flexibility upon return to work
  
  

Gem is an equal opportunity employer. We celebrate our inclusive work environment and encourage folks of all backgrounds and perspectives to apply. At Gem, we’re committed to having an inclusive and transparent environment where every voice is heard and acknowledged. We embrace our differences, and know that our diverse team is a strength that drives our success.

Gem is committed to developing a barrier-free recruitment process and work environment. If you require any accommodation, please email us at accommodations@gem.com we’ll work with you to meet your accessibility needs.

Gem’s Candidate Privacy Notice

By clicking “Submit Application”, you acknowledge and agree that you have read and understand Gem’s Candidate Privacy Statement, including the information provided on how Gem processes your personal data and your related rights as set forth therein.