What are the responsibilities and job description for the Event Customer Service Representative | Entry Level position at GEM?
We are seeking an energetic and motivated Event Customer Service Representative to join our growing team. This role focuses on providing exceptional customer service and brand support at live events, promotions, and marketing activations.
This is a great opportunity for individuals looking to start a career in customer service, event marketing, brand promotions, sales support, and client engagement, with full training and clear advancement opportunities into leadership roles.
No prior experience is required — we provide paid training, mentorship, and growth opportunities based on performance.
Key Responsibilities- Provide high-quality customer service at live events and promotional activations
- Engage with customers through face-to-face interaction and brand representation
- Support event setup, coordination, and on-site operations as needed
- Assist in answering customer questions and resolving basic inquiries
- Help promote brand awareness and drive customer engagement and retention
- Support marketing and event teams during live promotions and campaigns
- Maintain a professional and positive brand image at all times
- Assist with tracking customer feedback and event performance
We are seeking individuals who are:
- Friendly, outgoing, and confident in customer-facing roles
- Strong communicators with excellent interpersonal skills
- Team-oriented with a positive attitude
- Energetic and comfortable working in fast-paced event environments
- Reliable, professional, and detail-oriented
- Goal-driven and eager to learn
- No experience required — full training provided
- Interest in customer service, events, marketing, or sales is a plus
- Entry-level position with paid training provided
- Immediate hire opportunities available
- Clear career advancement path into leadership roles
- Hands-on experience in event marketing and brand promotions
- Performance-based growth opportunities
- Supportive, high-energy team environment
- Exposure to live events, promotions, and client-facing roles
This role is ideal for candidates interested in long-term careers in:
- Customer Service & Client Relations
- Event Marketing & Promotions
- Sales & Brand Engagement
- Business Development
- Leadership & Management Training
We believe in promoting from within and developing future leaders through hands-on experience and mentorship.