What are the responsibilities and job description for the Entry-Level Customer Relations Representative position at GEM?
We are hiring Entry-Level Customer Relations Representatives to support our growing retail and event marketing team. This is a customer-facing position — not a call center role — where you will interact directly with customers while representing well-known brands and supporting promotional marketing campaigns.
No previous experience is required. We provide hands-on training, coaching, and professional development to help you build skills in customer service, sales, marketing, communications, and leadership.
What You'll DoAs an Entry-Level Customer Relations Representative, you will:
- Interact directly with customers in retail and promotional environments
- Provide friendly, professional customer service
- Represent client brands at retail locations and promotional events
- Answer questions and provide information about products and services
- Build positive relationships with customers
- Support sales, marketing, promotional, and customer acquisition campaigns
- Develop strong product and brand knowledge
- Participate in team meetings, training, and coaching
- Learn effective customer engagement and communication techniques
- Work with team members to achieve customer service and performance goals
We are looking for outgoing, motivated, and people-oriented individuals who are ready to learn and grow.
Successful candidates are:
- Friendly and comfortable interacting with the public
- Strong verbal and interpersonal communicators
- Positive, energetic, and professional
- Eager to learn and open to coaching
- Self-motivated and goal-oriented
- Dependable with a strong work ethic
- Comfortable working in a fast-paced environment
- Team-oriented and willing to help others
- Interested in developing leadership and professional skills
Experience in retail, restaurant, hospitality, sales, customer service, marketing, or communications is a plus, but not required.
Paid Training & Career GrowthOur training program provides hands-on coaching and professional development tailored to help each team member succeed.
You will develop transferable skills in:
- Customer Service
- Sales
- Marketing
- Retail Promotions
- Customer Engagement
- Communications
- Leadership
- Team Development
- Business Development
Team members who demonstrate strong performance and leadership potential may have opportunities to advance into senior representative, leadership, assistant management, and management positions.
Benefits Include- Paid Training
- Hands-on customer service and marketing experience
- Leadership and management development
- Advancement based on performance
- Supportive, energetic team environment
- Professional coaching and mentorship
- Travel opportunities
- Opportunities to develop transferable career skills
If you're looking for an entry-level customer service or marketing opportunity where you can gain experience, receive training, and build toward a long-term career, we encourage you to apply.
No experience required. Paid training provided. Apply today!