What are the responsibilities and job description for the Customer Service Representative position at GEM?
At GEM, we believe positive customer interactions are the foundation of strong relationships and successful brand experiences. Through customer engagement, promotional campaigns, and face-to-face interactions, we help create meaningful connections between brands and the people they serve.
We are looking for a friendly, motivated, and professional Customer Service Representative to support customer interactions, answer questions, and help deliver a positive experience.
This is an excellent opportunity for individuals who enjoy working with people, developing communication skills, and building a foundation for long-term professional growth.
Responsibilities- Welcome customers and create a friendly, professional first impression.
- Listen to customer questions and provide clear, accurate information.
- Assist customers with general inquiries and direct them to the appropriate resources when needed.
- Communicate product, service, and campaign information in an approachable manner.
- Build positive relationships through active listening and respectful communication.
- Support customer-facing activities, promotional events, and engagement initiatives as assigned.
- Work collaboratively with team members to maintain high standards of customer service.
- Share customer feedback and recurring questions with the appropriate team members.
- Participate in training and coaching to improve service quality and communication skills.
- Strong verbal communication and interpersonal skills.
- A positive attitude and a genuine interest in helping people.
- Professionalism, reliability, and punctuality.
- Ability to work effectively in a team-oriented environment.
- Willingness to learn, receive feedback, and adapt to changing priorities.
- Strong problem-solving skills and attention to detail.
Previous experience in customer service, retail, hospitality, sales, or another customer-facing role is an advantage but is not required if the position provides entry-level training.
We encourage applications from candidates with transferable skills who are eager to learn and grow.
What We Offer- Opportunities to develop customer service and communication skills.
- Hands-on experience in customer engagement and brand representation.
- A collaborative environment with opportunities for learning and feedback.
- Training relevant to the position, where provided.
- Opportunities to take on additional responsibilities based on performance and business needs.