What are the responsibilities and job description for the Customer Engagement Representative – Entry Level position at GEM?
We are hiring Customer Engagement Representatives to support live promotional events, community campaigns, customer outreach initiatives, and brand activations.
No previous customer service, sales, marketing, or event experience is required. Paid training and hands-on coaching are provided from day one.
This position is a great fit for motivated individuals looking for their first professional opportunity.
What You'll Do
Successful candidates are:
Previous experience in retail, hospitality, restaurants, customer service, sales, fundraising, events, or other public-facing positions is helpful but not required.
Why Join Us?
No previous customer service, sales, marketing, or event experience is required. Paid training and hands-on coaching are provided from day one.
This position is a great fit for motivated individuals looking for their first professional opportunity.
What You'll Do
- Interact directly with customers and members of the community
- Represent brands and nonprofit partners in a professional manner
- Provide information and answer questions about campaigns, programs, and promotions
- Assist customers throughout live events and promotional activities
- Help create a welcoming and positive customer experience
- Participate in community outreach and public engagement activities
- Assist with event registration, information booths, demonstrations, and promotional areas
- Support team goals during events and community campaigns
- Participate in ongoing training and professional development
Successful candidates are:
- Personable and comfortable communicating with others
- Customer-focused and professional
- Reliable and punctual
- Motivated and willing to learn
- Positive and team-oriented
- Comfortable working in a face-to-face environment
Previous experience in retail, hospitality, restaurants, customer service, sales, fundraising, events, or other public-facing positions is helpful but not required.
Why Join Us?
- Paid training
- Hands-on experience
- Professional coaching and mentorship
- Full-time entry-level opportunities
- Career development
- Performance-based advancement
- Opportunities to develop customer service, communication, marketing, and leadership skills
- Collaborative team environment
- Exposure to live events and community campaigns