What are the responsibilities and job description for the Client Services Representative - Entry Level position at GEM?
We're looking for an enthusiastic, people-focused Entry-Level Client Services Representative to join our growing team. If you enjoy building relationships, helping others, solving problems, and creating positive customer experiences, this is a great opportunity to start or grow your career in client services, customer support, account coordination, and business operations.
In this role, you'll be a key point of contact for clients, helping provide responsive support while assisting with day-to-day account activities. No prior client services experience is required. Through paid training, hands-on experience, and mentorship, you'll develop valuable communication, customer service, and relationship-management skills with opportunities for career advancement.
What You'll Do- Build positive relationships with new and existing clients
- Respond to client questions and provide friendly, professional support
- Assist with customer onboarding and help create a smooth client experience
- Coordinate with internal teams to address client needs and resolve concerns
- Monitor client satisfaction and identify opportunities to improve service
- Maintain accurate customer records and document account interactions
- Support account management and client retention initiatives
- Follow up with clients to help ensure their needs are being met
- Participate in team meetings, training, and professional development programs
- Paid training and personalized mentorship
- Clear opportunities for career growth and internal advancement
- Leadership development and professional coaching
- Supportive, collaborative, team-focused environment
- Hands-on experience in client services, customer relations, and account management
- Performance-based incentives and recognition opportunities
- Opportunity to develop valuable professional and leadership skills
We're looking for motivated, dependable individuals who enjoy working with people and are eager to learn.
- Strong verbal and written communication skills
- Friendly, professional, and customer-focused attitude
- Strong interpersonal and relationship-building skills
- Organized and able to manage multiple priorities
- Positive attitude and strong problem-solving abilities
- Detail-oriented and dependable
- Comfortable working independently and as part of a team
- High school diploma or equivalent required
- Previous experience in customer service, retail, hospitality, sales, or administrative support is helpful but not required
- Additional education in Business, Communications, Marketing, or a related field is a plus
We're committed to delivering exceptional client experiences while investing in the growth of our employees. From day one, you'll receive training, mentorship, and hands-on experience designed to help you build confidence and develop valuable professional skills.