What are the responsibilities and job description for the Telephone Operator position at Geisinger?
Job Summary
Receives, screens and disperses incoming calls, places outgoing calls, and responds to emergencies, alarms and traumas. Provide answering services. Makes overhead announcements and coordinates with security dispatch.
Job Duties
Position Details
Education
High School Diploma or Equivalent (GED)- (Required)
Experience
Minimum of 1 year-Related work experience (Required)
Certification(s) and License(s)
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
Receives, screens and disperses incoming calls, places outgoing calls, and responds to emergencies, alarms and traumas. Provide answering services. Makes overhead announcements and coordinates with security dispatch.
Job Duties
- Serves as the primary point of access to the health system for all inbound calls.
- Screens callers to determine the appropriate person or department to be contacted.
- Places outgoing calls, as prescribed.
- Operates paging system to locate physicians and other hospital personnel.
- Prepares morning wake-up list and provides a telephone awakening service for physicians.
- Provides information, including patient room numbers and directions to hospital areas.
- Maintains location log of various personnel, physicians, technicians, etc.
- Maintains the accuracy of information housed in the internal on-line directory.
Position Details
Education
High School Diploma or Equivalent (GED)- (Required)
Experience
Minimum of 1 year-Related work experience (Required)
Certification(s) and License(s)
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.