What are the responsibilities and job description for the Telephone Operator (Night/Day) position at UPMC?
Join our team of Life Changers!
UPMC is hiring a Full-Time, Telephone Operator (Night/Day Shift) to support the office in Harrisburg.
This call center is busy as it receives a high volume of emergency calls daily.
Ideal candidate would be able to work in a high stress environment, staying calm and professional throughout call while maintaining a positive attitude.
Ability to multi-task while answering phones is a must.
Hours will be scheduled between 10:30pm-3:00pm (Night/Day Shift)
Must be available for both Night and Days to be considered for this position.
Working every other holiday and weekend is required.
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
Responsibilities:
- May train new operators.
- May be required to do system data entry on request.
- Provide service to multiple answering service clients utilizing individualized protocols.
- Process appropriate emergency code or STAT page.
- Initiate voice pages when required.
- Provide Physician on call information to requesting individuals.
- Use required phrasing at all times when answering telephone calls.
- Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
- Determine callers requirements (extension desired, information requested, etc.) and transfer call.
- Provide status report on any page in progress to the individual requesting the page.
Salary : $1,000 - $1,000,000