What are the responsibilities and job description for the Telephone Operator (Night/Day) position at UPMC?
Join our team of Life Changers!
UPMC is hiring a Full-Time, Telephone Operator (Rotating Schedule) to support the office in Harrisburg.
This call center is busy as it receives a high volume of emergency calls daily.
Ideal candidate would be able to work in a high stress environment, staying calm and professional throughout call while maintaining a positive attitude.
Ability to multi-task while answering phones is a must.
This is a rotating schedule, and hours will be scheduled between 11:00pm-3:30pm
Schedule also includes every other weekend and holiday which will rotate between day and night.
Manager will discuss the schedule further during the interview.
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
Responsibilities:
- May train new operators.
- May be required to do system data entry on request.
- Provide service to multiple answering service clients utilizing individualized protocols.
- Process appropriate emergency code or STAT page.
- Initiate voice pages when required.
- Provide Physician on call information to requesting individuals.
- Use required phrasing at all times when answering telephone calls.
- Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
- Determine callers requirements (extension desired, information requested, etc.) and transfer call.
- Provide status report on any page in progress to the individual requesting the page.