Studio Manager

Client Experience Manager – Gee Beauty Miami

Location: Miami Studio

Type: Full-Time

Reports To: Store Director

About Gee Beauty

Gee Beauty is a modern makeup, skincare, and wellness destination known for our elevated service, warm connection, and curated, results-driven offerings. Our studios blend beauty, retail, and hospitality to create a truly memorable client experience. Every touchpoint matters — from the moment someone walks through our door to their long-term relationship with our team.

Our Miami studio is energetic, fast-paced, and deeply rooted in human connection. We believe in education, professionalism, authenticity, and delivering an experience that feels personal, intentional, and unforgettable.

About the Role

The Client Experience Manager (CEM) is a key leadership role responsible for elevating the day-to-day client journey and supporting the team in delivering Gee Beauty’s signature level of service.

This role blends people leadership, operations, coaching, and hospitality. You champion the culture, uphold service standards, and ensure every client leaves feeling taken care of, educated, and connected.

What You’ll Be Responsible For:

Client Experience Service Leadership

• Ensure every client receives an elevated, warm, and seamless experience at every touchpoint.
• Lead by example — modeling hospitality, professionalism, and genuine connection.
• Support the team with real-time coaching to refine service, expert recommendations, and communication.
• Resolve client concerns with empathy, ownership, and a solutions-oriented mindset.

Team Coaching Culture

• Support onboarding, training, and ongoing development of the front-of-house team.
• Provide consistent coaching to strengthen client experience, hospitality habits, product knowledge, and service delivery.
• Celebrate wins, identify opportunities, and help create a culture of accountability and growth.

Studio Operations

• Manage daily studio flow to ensure smooth operations and strong communication between retail treatment teams.
• Oversee scheduling, break management, and floor coverage to support client demand.
• Maintain cleanliness, organization, and studio standards at all times.

Sales Support Performance

• Empower the team to confidently recommend products and services that best serve the client.
• Support daily target tracking, goal setting, and coaching the team to achieve sales objectives.
• Ensure product displays and testers are maintained to the highest standard.

Who You Are

• Warm, confident, and naturally service-oriented — hospitality is second nature to you.
• A strong communicator who leads with emotional intelligence and clarity.
• Organized, proactive, and calm under pressure.
• Experienced in beauty, luxury retail, hospitality, or client-focused environments.
• Someone who loves to coach, uplift, and develop others.
• Professional, polished, and passionate about beauty and wellness.

Experience Required:

• 3 years in a client-facing leadership or management role
• Previous experience in luxury retail, spa, hospitality, or beauty strongly preferred
• Strong sales understanding and confidence in coaching retail performance

Our Commitment To You

At Gee Beauty, we care deeply about our team — their growth, success, and well-being.

We are committed to creating a supportive, collaborative, and entrepreneurial environment built on trust, intention, and connection.

We lead with gratitude, value your ideas, and empower you to grow both personally and professionally.

To Apply:

Email your resume to natalie@geebeauty.com and monica@geebeauty.com

We look forward to meeting you!