Commercial Lines Account Manager

Join Doty & Hench, Richard R. Motter Agency, and Gearhart Herr & Co., a distinguished firm in Central Pennsylvania, at the heart of our thriving communities. As a Commercial Lines Account Manager, you will be the cornerstone of our Commercial Lines customer service in our State College office; responsible for nurturing client relationships and ensuring their satisfaction at every touchpoint. We pride ourselves on our personalized approach to customer service, setting us apart in the industry. This on-site role allows you to engage face-to-face with both new and longstanding clients, enhancing their experience by directly addressing their needs. If you are passionate about customer service and seek to make a significant impact within a respected agency, we invite you to explore this opportunity. Become part of a team that values positivity, engagement, and innovation as you contribute to our continued growth and success. We look forward to welcoming you to a work environment where your efforts are appreciated and celebrated, paving the way for a promising career in customer service.

Salary Range: $50,000.00 - $65,000.00 per year

Annual Base Salary Bonus Opportunities

Education: High school diploma or equivalent is required.

Experience: Previous experience in customer service or a related field, preferably within the insurance industry.

Licensing: Valid Pennsylvania insurance license for property and casualty or ability to obtain one within a specified timeframe.

Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain complex insurance terms to clients.

Technology Proficiency: Familiarity with customer management software and a proficient understanding of Microsoft Office products.

Organizational Skills: Strong ability to multitask, prioritize work, and manage time effectively in a fast-paced environment.

Problem-Solving: Aptitude for identifying issues and developing effective solutions for clients.

Client Interaction: Serve as the primary point of contact for clients, ensuring their queries and concerns are addressed promptly and effectively.

Policy Management: Assist with the management and maintenance of client policies, ensuring accuracy and compliance with industry standards.

Renewals and Reviews: Conduct regular policy reviews and assist clients with the renewal process, identifying potential areas for improvement or additional coverage.

Problem Resolution: Identify and resolve client issues with a commitment to providing excellent customer service.

Documentation: Maintain detailed and accurate records of client interactions and transactions.

Industry Knowledge: Stay informed about the latest developments in the insurance industry to better assist clients.

Our Agencies are located in State College, Lock Haven, and Jersey Shore PA specializing in Business Insurance as well as Personal Insurance. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always puts the customer first. Apply to our team today!