Lead Services Specialist - Customer Contract Management

Job Description Summary

Toutes les activités fournissant le soutien nécessaire à la gestion et à l’administration pré- et post-contractuelle, aux conditions du contrat et à la gestion des réclamations. Inclut également la définition, la gestion et l'exécution d'activités de modélisation des risques à l'appui du contrat ou du projet. Inclut également la définition, la gestion et l'exécution de processus et d'activités d'estimation de contrat pour appuyer les appels d'offres et les examens de projets. Responsable de la planification et/ou de l'exécution des opérations du département ou axé sur l'exécution d'activités professionnelles au sein d'une discipline technique. Fonctions dotées d'une certaine autonomie, mais guidées par les politiques établies ou l'analyse des résultats finaux.

Ce poste est autorisé à modifier les procédures et les pratiques en relation avec les tâches dans la mesure où les résultats finaux répondent aux normes d'acceptabilité (qualité, volume, respect des délais, etc.).

Job Description

Key Responsibilities

• Portfolio customer relationship ownership, operational excellence ownership, & team leadership for assigned area.
• Demonstrate responsibility for the financial performance of the backlog for all contractual and transactional service activities within the sub region.
• Partner with Product Line Leaders to drive productivity programs to drive cost out, customer availability and reliability, etc.
• Foster collaboration between parts, repairs, engineering, services execution, and other critical areas to ensure service excellence for our customers.
• Develop services business strategy for defined portfolio and provide feedback on market dynamics.
• Develop influential relationships with assigned customers at all levels and be the focal point for customer issue resolution and implement strategies to maximize our business activities from those customers.
• Lead sub region Fleet’s efforts to ensure Customer Service excellence and implement Operation Safety Policy instructions.
• Lead sub region efforts to drive continuous improvement through Lean principles aimed at delivering service support to our customers that meets their business needs.
• Drive operational excellence in the areas of integrity, controllership, and compliance.
• Interprets internal and external business challenges and recommends best practices to improve products, processes or services. Utilizes understanding of industry trends to inform decision making process.
  
  

Required Qualifications

• Bachelor's Degree from an accredited university or college
• Minimum 7 years total experience with at least 3 years of Gas Power Services experience
• People Leadership experience
• English, French and Arabic speaker
  
  

Desired Characteristics

• Highly collaborative with demonstrated capability for driving change
• Strong experience in budgeting, cash, pacing and invoices.
• Demonstrated capability in leading through influence in a matrixed global organization
• Demonstrated ability to analyze and resolve problems
• Demonstrated ability to lead programs / projects
• Experience interfacing with customers
• Customer-focused with clear, concise written and oral communications to the appropriate level
• Practical knowledge of LEAN/Six Sigma techniques including Hoshin Kanri
• Humble, open, collaborative, and continuously learning
• One Team mentality, leading horizontally to support our customers despite internal hurdles
  
  

Additional Information

Relocation Assistance Provided: No

• This is a remote position