What are the responsibilities and job description for the IT Support Technician with A+ Certification position at GDKN Corp.?
Company Description
The staffing solutions division of GDKN is a leading provider of end-to-end solutions in the temporary staffing space. With companies across the globe laying critical emphasis on their human resources management, demand for temporary staffing is rapidly growing because it improves focus on core/critical activities and can be adapted to the seasonal nature of business, addresses business uncertainties and the demand for rapid growth. In short, temporary staffing creates a very nimble human capital platform which allows organizations to maximize their productivity and flexibility at all times.
GDKN is one of the very few minority business enterprises in North America that has the status of Preferred vendor with world’s largest corporations in various industries including:
- Electric
- Gas
- Telephone Utilities
- Manufacturing
- Defense
- Banking/Financial,
- Information Technology
- Healthcare/Pharmaceutical
Job Description
• Provides support activities in an assigned area. Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems.
• Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective.
• Assist users to resolve computer related problems such as inoperative hardware or software.
• Provide Technology Support for Customers and to support Core Technology solutions, Freight and locations to supporting technology infrastructure.
• Willing to work various shifts, able to work five days per week with possibility of weekends as needed due to vacation coverage or planned weekend upgrades.
• Associates Degree in Computer Science required Bachelors preferred and A certification required.
• Proficient/Advance skills in Microsoft Office Access, Word, Excel and Outlook.Strong communication (both verbal and written), problem solving, and decision making skills.
• Ability to work with minimal supervision.
• Highly organized and detail oriented; ability to prioritize daily tasks
Additional Information
All your information will be kept confidential according to EEO guidelines.