What are the responsibilities and job description for the Solution Delivery Coordinator/Sr. Project Manager position at GDH?
Role Summary
This role involves coordinating complex, cross-functional network implementation projects and ensuring seamless service delivery within a highly regulated environment. The position requires collaboration across multiple teams, managing schedules, resources, and risks to deliver projects on time and within scope. The individual will act as a key point of contact for stakeholders, ensuring compliance with change management policies and standards throughout the project lifecycle.
Responsibilities
This is a fully remote role and can be performed from an approved location.
This role involves coordinating complex, cross-functional network implementation projects and ensuring seamless service delivery within a highly regulated environment. The position requires collaboration across multiple teams, managing schedules, resources, and risks to deliver projects on time and within scope. The individual will act as a key point of contact for stakeholders, ensuring compliance with change management policies and standards throughout the project lifecycle.
Responsibilities
- Coordinate multi-phase network implementation projects across cross-functional teams and stakeholders.
- Manage and direct engineering, implementation resources, and vendors to support delivery efforts.
- Forecast project timelines and track progress against change and release calendars, identifying potential conflicts or risks.
- Develop and maintain documentation standards, templates, and artifacts for each release or task.
- Raise and manage Requests for Change (CRQs), ensuring readiness for execution and compliance with policies.
- Monitor and ensure 100% adherence to change management procedures before, during, and after implementation.
- Participate in incident and problem analysis to assess potential impacts of changes and their implementation.
- Communicate project risks, issues, and opportunities effectively to all levels of the organization.
- Escalate issues appropriately and drive resolution across teams to support on-time, under-budget delivery.
- Collaborate with internal departments and external partners, including senior management, to ensure project success.
- 7–10 years of senior project or service delivery management experience supporting network infrastructure projects.
- Strong understanding of networking technologies, including operations, architecture, and engineering functions.
- Proven ability to manage risks, issues, and stakeholder communications throughout project lifecycles.
- Exceptional client management and third-party/vendor relationship skills.
- Excellent written, verbal, and presentation communication skills.
- Ability to translate business requirements into detailed engineering or implementation plans.
- Demonstrated conflict resolution and proactive problem-solving capabilities.
- Effective time management skills, with a focus on delivering quality work on schedule and within budget.
- Flexibility to work across time zones and accommodate varied hours, including weekends if necessary.
- Bachelor’s degree in engineering, computer science, business, or related technical field.
- Relevant industry certifications such as PMP or CSM are preferred; technical certifications like CCNA are a plus.
- Experience in financial services industries (insurance, banking, investment banking) is advantageous.
- Prior experience as a Delivery Lead within a regulated environment (preferably 3-5 years).
This is a fully remote role and can be performed from an approved location.
Salary : $50 - $52